Holiday Inn Express & Suites Cleveland

The staff was super nice. The room was just ok, nothing fancy. Smelled a little musty and the ac definitely needed to be cleaned and a filter change. Our view can only be described as poverty/ possible meth lab? For what it was, I felt it was way overpriced but I guess everything is right now. Its the best Cleveland has to offer.

We were just staying for 1 night for a picnic event the next day at the Locke Surls Center for Art & Nature. 10 minutes after we checked in we were informed the event had been cancelled due to flooding. The hotel was super nice & let is check out & refunded our money. Very nice staff & service!

Really clean and friendly staff!

Nice clean place to stay. Very Comfortable except the shower was cool and weak.

Clean rooms, very polite staff

Front desk was very helpful with letting us check in early

Your typical holiday inn express. The doors are insanely loud when fellow guests are shutting them. Most of the guests are either rude or unaware how loud the door slamming is when they let it go and do not control it. All Holiday Inn express would need to do is adjust the door closure, mechanism or put in some kind of cushioning around the inside of the frame or at the very least put up a sign that says, please control your door to avoid disrupting other patrons. I’ve stayed in many hotels, and Holiday Inn express is the absolute worst with these unneeded loud doors.

We booked a 2 night stay here at the end of February. The hotel is located right off 69, so that was nice. There is a Walmart right next to it and a few fast-food restaurants. The hotel looks nice from the outside. The staff was very friendly and check in and out was very easy. We were in a suite. The room was pretty spacious, and clean. Would be good for a family. During our first night, water started pouring from the ceiling in the bathroom. The front desk was called. A gentleman came to check. He went to the people above us and found out one of them had taken a shower and got water on the floor. The gentleman came back and informed us what had happened and said that does happen from time to time. He did offer to put us in a different room. Beds: The beds are very very firm, almost hard in our opinion. Not very comfortable. Breakfast: They had several types of cereal, packaged cinnamon rolls, bagels, cinnamon raisin bread, a few different muffins, turkey sausage (?), imitation eggs, biscuits, gravy, oatmeal. You also had the option of making a pancake, but no waffles. They also had hard boiled eggs, so I was not sure why they had imitation eggs? The breakfast was not the best. We decided to check out early on our 2nd day due to the beds and breakfast and just head home. Overall, the stay was “ok”.

Bathrooms are dirty. Crumbs all in the carpet and found some trash under beds. Beds look like they werent changed, just straightened up.