3-Star Hotels in Cleveland

The main reason for this low rating is on the basis of disability access. While booking and getting a wheelchair accessible room was fine, we didn't know until we arrived that the reception, indeed, ANY staff, finished at 2.00pm on Sunday. The problem was that the ONLY access in or out was via the fire escape! The lady who booked us in said that we only had to ring and she would come and open the front door for us, the inference being that she lived onsite. We told her that we would be out with friends, including dinner, until about 10.30pm. She assured us that it was fine and she would let us in. We arrived back at 9.45pm and rang the designated number but were informed that we had been forgotten and some family/friends would come and let us in. They arrived in two cars, after we waited for 25 minutes. When we went down the corridor to our room, the security doors between our room and the lobby were firmly locked. If there was a fire I would have had to get my wheelchair down 4 flights of stairs in the Fire Escape as the only possible exit. In the morning, we went to leave at 08.30 and discovered that we were trapped until that point. We rang the designated mobile number for the onsite manager to come and let us out - it took 30 mins and it was obvious that the minibus idling outside had just delivered her from some distance away! For a different perspective, the room was a reasonable size and the bed was comfortable. On the negative side there was only a commode chair over the toilet and a complete lack of other seating in the shower. It's pretty difficult for a wheelchair-bound guest to move a commode chair without wheels while sitting on it. Finally, some light fittings had no bulbs and an armchair had sponge rubber completely exposed on the armrests, as you would expect if you saw it at a kerbside collection...

The manager of the motel, not only supported my mother and young person when they arrived after midnight, but with lost baggage from their flight, he supplied device chargers and dotted on them both for their visit. The Manager called several times before the holiday to make sure he understood the needs of my family - amazing service, great room. If your family has high needs then this is the place to holiday!