Best Western East El Paso Inn

I stay @ room 213 - Sink in the bathroom seem clogged. It drain very slow - Bathtub paint is peeling off from the bottom. when I fill with the water - The pillow is not comfortable - The room is clean but bathroom have hairs in the tub - It some sharp edge of the carpet from the room to the bathroom. Be careful when you step on it. It’s can be hurt. - Breakfast is good and Staff is very nice - If you have car with trailer the parking spot Is in the back of the hotel in the dark zone with the big truck park. - Hot tub is nice temperature and indoor swimming pool. - Small Gym with few equipments

Stay for two nights, love the room, our room smelled so good, made us feel very comfort. I told my husband we stayed at the same room but he says the rooms are the same lol the manager Claudia did an awesome job it's are second time there!!! We do recommend this hotel for anyone that wants to stay.

NEVER stay at this property. Scam alert. I stayed one night @ $118. When I checked my bank statement I had a second charge for $162. I tried to call the hotel for an explanation and got no answer. I called corporate and they contacted the property. They told corporate the charge was for blood on a sheet that wouldn't come out. I didn't have any injuries so what blood? Either they are lying or I slept on sheets with somebody else's blood on them. BTW just where do you get sheets that cost $162? Take pictures before and after.

Hotel was clean, quiet and the staff was very nice. Price was right for someone traveling with 2 dogs under 13 lbs. However the mosquitoes were horrible. I don't know if it's that time of the year or what, but they were every where. In the room also. There was no getting away from them. We found them to be worse in the front outside area of hotel than the back when we walked out dogs.

Worst experience. Charged me almost 50% of hotel rate in taxes and fees but could not explain what those charges and fees were. Night clerk at check-in was unwilling to address or solve. At breakfast, no coffee, no hot water, bowl of black bananas not worth touching. Three phone calls to customer service and conversation with day clerk at hotel yielded zero results. Family stayed here before, but never again.

Very clean and nice staff, had a really good breakfast every morning and good restaurants nearby. I would recommend

My stay here was very nice, with little touches sometimes not seen even in larger, more expensive hotels. Clean room, comfortable beds and a good, hot breakfast so you can hit the road early! Also enjoyed the Mexican restaurant next door, if you like authentic!

This place has gone downhill. Used to be clean, nice rooms, good price. This time, we stayed there twice in one week over the Thanksgiving week. First night, they gave us a queen room instead of a king with no explanation and basically just told us they couldn't do anything and we might not get reimbursed for the cost if we checked out. So we stayed and the manager the next morning apologized and explained that there was a problem with the AC in the original room. So we stayed again on our way back through. It was even worse. Back into a Queen room with no explanation and it was DIRTY! Dust lines around the edges, fruit loops around the nightstand. Lampshades were old and cracked. Door frames needed painting. Pillows are lumpy. No recognition for being Elite Members. Only good thing is the location outside of town, room-darkening shades and the breakfast was decent. Not enough to make up for the price. Not going back.