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Clinton Comfort Inn Hotels

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Latest Hotels Reviews for Clinton

Comfort Inn & Suites

Comfort Inn & Suites

3.5/593 Reviews
The bed was good. The room was nice. However, we needed to to leave a day early on our three day stay. We notified the front desk on the first day. They were very friendly said OK. But when we checked out after two nights, we noticed that we were billed for three nights. When speaking with the franchise owner, he refused a refund saying that shortening a stay could only be done prior to check in. We’ve never experienced this before and were not told while we were staying there. This is very disappointing and not good customer service. Each franchise owner has discretion on whether to give a refund and in all other choice hotels we’ve stayed at, the franchise owner has been very willing to update the reservation. I am posting this really to let others know that the ability to change your reservation, once you’re checked in, is completely up to the franchise owner, and even if the front desk is very friendly and cooperative, to assume that you will be charged for the full reservation, unless you have it in writing. This owner was in their legal right, but we don’t see this as a good customer service.

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