Verified traveler
May 25, 2024
We were en route to the Dallas area & it was a quick overnight stay. Check in was seamless. The location was great. In the room, the pillows & bed were super comfy. The ac was a perfect temp. Towels were large & lovely. But, the overall sense of the hotel was a bit shabby. For example, the hook on bathroom door had fallen off & not been replaced, only one wastebasket, mirror in the bathroom was falling off. All very minor items but together created a feeling of disrepair & unconcern.
What really amplified this sense of tiredness was that we were just returning home from spending a week in a Comfort Inn in middle Georgia which was a carbon copy of this hotel but it was pristine. All the employees there were “on it.” Cleaning, washing windows, very attentive & concerned.