Guest User
June 13, 2024
Worst Embassy Suites stay ever! Let's start at the beginning. Four elevators with only three working. Not only were the slow but 90% of the buttons never light up so you have no idea what to expect. The door latch to the room was so difficult to open! Facilities supposedly looked at it once but it never got better. I had to swipe my card, lift the handle up and body slam the door for it to open. There was a water leak onto the floor at the base of the toilet that resulted in a constant puddle. Asked for it to be fixed twice but it still leaks. My stay was 3 weeks long for business and I only used housekeeping three times....each time worse than the one before. They sometimes took the trash, but not always. This last time they took all the dirty linens and replaced NONE of them! No towels, no cloths, no bath mat. When I called to tell the front desk about this, I was told that they would be brought up immediately. Two hours later....no towels. I had so many bugs (earwigs) every where in the room, including the bed. I asked for those to be treated two separate times yet the pests continued. Second to last night at 4 am, fire detector started chirping every two minutes because it needed a new battery! The only thing that I can praise is the bar staff at the happy hour. They were the only people who actually cared about me as a customer. I don't care if this is the hotel my corporate uses, next time I am in town, I will definitely be staying somewhere else even if it means a longer commute. Absolutely not willing to consider giving this place a second chance based on all of the issues and the lack of way they were addressed.