Bone Club Sunset Hotel & Spa

Shame could be a nice hotel wasn’t to bad last year, lack of food no entertainment no snacks as advertised. Cleaner comes in changes towels but never cleaned the room or floors empties bins same sheet on bed for the whole ten nights. Only allowed ice cream between 2.30 and 4 and that’s if they don’t run out. Best food food had to go to the beach bar at lunch time and that was the Turkish pancakes food not to bad down there. Food in restaurant was most nights salad as fish and chicken was mostly unedible and that’s when there was any left. Avoid if English as do not cater for us. Drinks were rubbish all served out of little bottles didn’t even attempt them.

Do not trust their propaganda photos! Photos are old, reality is much more worst, furniture is different - worst quality. Never ever again! If you have lucky and get room at the first building - you can expect normal room service as well as room as is (I asked family which have room in building one). If not, and your room is located at the building two - no room service, garbage and dust at elevator hall, room cleaned only partly, old damaged furniture. So stays in building two = completely different service! Check-in: First of all, we got room without bed for my child. After discussing with receptionist, we got another room. No one cared I ordered higher quality room. This room was prepared without any reasonable cleaning. On the floor was sand from previous visitors, the sheets weren't ironed (crumpled). Don't assume hotel's free shampoo. One pillow totally missing. Door from bathroom are partly damaged and their bottom part was rotted from water. Shower area looks like very old, unfortunately we were "lucky", because another family with 3rd floor, the water in their shower didn't flow away and no service guy repaired it! Cleaning service: Cleaning service at this hotel absolutely doesn't work. Only one who works very well Is a Guy around the pool. Room service never spotted at all. Nobody cleaned our room during our stay! Nobody refill toilet paper at all (I was for it twice during stay and families from rooms around us as well.) After one whole day, they finally cleaned elevator hall (there was a dust, garbage, trash, pieces from the wall...) And when I asked cleaning lady and showed her, She only arrogant smile and didn't care. 4 times I asked reception for another extra sheet during first day. Air condition at the room was full of dust and asked for now filter. Furniture of the room and hotel as well are very, very old. Dinners (food): Dinners are from 19:00 to 21:00, but if you don't have lucky and hotel Is full, at 20:00 there are almost all plates empty - reason? Simple, staff doesn't refill them later. So our first dinner was something you don't want remember (we arrived nearly after 19h, but more then hour we solved wrong room, missing bed etc.) Overall - food (breakfast/lunch/dinner) was good but without description. So you have to guess what you are taking. Allergic people - for them, totally hell. Wanna mixed your tea or coffee with spoon? No way in this "5*" hotel - wood pieces ONLY! Stars: This hotel does not deserve any star. Lot of staff are kindness and friendly, but almost no one can speak English. Beach Is almost 1 km far, not 550 m. Shuttle bus going each 30 min and Its for 16 people. Also, shuttle doesn't go during 12-14h. Official photos in their website are not real at all. They are very old. All parts of this hotel require reconstruction. Beach Bar: Around this bar are regularly 5 stars hotels and sun bath area. When you see them and compare IT with Sunsets's, you will rather reject the stay (but most of the time

Avoid this hotel at all costs!!! It's not a 5 start hotel I would say it's a 2. We arrived late at night and were taken to our room, the room was filthy and no sheets on the bed it hadn't been cleaned from the previous people staying. We waited at reception for 1 hour, we asked if room had been cleaned , they called house keeping who told them they were eating!!! 2 hours later we got in our room all they had done was put sheets on the bed, room was stinking and filthy, half drunk drinks were in the fridge. Fought all the next day to get room cleaned, our room was never cleaned from previous guests and the whole week we were there. Pay for all inclusive but can only have ice cream 1.5 hrs a day and the drinks are disgusting, food is rubbish. Staff are rude. Hotel is filthy, toilets never cleaned and regularly were covered in faeces. Staff extremely rude, especially the man who works at vitamin bar if you don't want to buy his drinks then he is RUDE!! Shower goes Hot and cold, pool had so much chlorine in it, not 1 lifeguard was seen the whole week we were there, there is NO entertainment atall, everyone else we spoken to there also said the same they would never return. PLEASE DO NOT WASTE YOUR MONEY HERE!!!!!