Holiday Inn Express Atlanta Airport - North, an IHG Hotel Reviews

Terrible Experience. AVOID this hotel if you can. My family and I were extremely disappointed with our recent stay at your Holiday Inn. We chose this hotel primarily for its shuttle service, which failed miserably both upon arrival and departure. Upon check-in, we encountered difficulties, as there were no clear instructions provided for the shuttle, especially for international travelers. Unfortunately, despite informing the front desk of our need to catch a specific shuttle, we missed it due to a lack of communication. Here’s what happened: On the morning of our check-out, we clearly told the front desk representative that we wanted to take the shuttle to the airport, stressing how important it was for us not to miss it. With an unhelpful attitude, the rep assured us not to worry, stating that the shuttle leaves on time every half hour. Feeling reassured, we decided to have a small breakfast near the reception. Shockingly, the shuttle left 5 minutes early without any warning from the staff, including the representative who was still there and aware of our request. When we realized what had happened and sought help from the front desk, the representative was unable to assist and seemed indifferent to our plight. We ultimately had to call an XL Uber and incur unexpected costs. As regular guests at Holiday Inn locations in other cities, we were very disappointed this time around. Hotel shuttles are essential for airport-adjacent accommodations, and I strongly suggest that Holiday Inn improve staff training and customer service protocols. AVOID this hotel if you can.

Airport shuttle was not working, I was informed that I will to be refunded of my uber and never happened

Great friendly staff who assist you to their utmost capabilities and ensure you have a smooth stay

Decent hotel for transit. Take a cab or Uber, rather than waiting a shuttle bus, to the hotel will save you lots of time.

Very clean, good location, very helpful staff, and also airport shuttle

Excellent service at the front desk Hotel was clean and quiet

GENERALLY IT IS PRETTY NINE BUT IT WILL BE BETTER TO SHORTEN THE SHUTTLE WAITING TIME.

Hotel was nice and clean and quiet. Water was good and hot.

Clean very nice people

Good location. Friendly receptionist. Room was clean and had all amenities.

The bed was comfortable The breakfast was good The price was good

It's clean and quiet, the breakfast is delicious, and the airport pick-up is timely.

The stay was very good, I liked it very much, I will stay here again, it is clean and tidy, parking is charged at $25 a day, breakfast is good, better than other hotels.

The facilities were all good too. It's close to the airport, so there's a shuttle.