3-Star Hotels in Collin County

First, the good points. Extremely nice people working here and the place was clean. It was quiet during our stay. There were some disappointing points as well. (1) When we arrived for a scheduled two night stay, the room airconditioner was set at 82 degrees. I understand saving electricity and set my own home thermostat higher when no one will be home, but we did arrive at our expected time and the thermostat should have been adjusted down. The room was too hot to stay in and took over an hour to cool to a tolerable 77 degrees.( Probably I should have just opened the room fridge and allow it to cool the room. After all, the pint of milk and water bottles I put in there were frozen solid the next morning.) (2) We were given two bath towels for three people for three nights. We expected more to be delivered the next day, but no housekeeping was done at all. No more towels, no coffee pods, no emptying of trash. When I asked, I was told there was no housekeeping on the weekends. Would have been nice to know that before we had booked. They did keep some more threadbare towels I was able to pick up myself at the front desk. (3) The bed linens were comfortable enough for the two queen beds, but very skimpy for the couch fold out bed. One pillow, a bottom sheet, no top sheet and a very thin cover. I was glad I had brought our granddaughter's favorite blanket. (4) As I said, no coffee pods were brought for the in room coffee for the second day. Agreed, this is never going to be a decent cup of coffee, but the caffeine helps you wake up. I was allowed to get myself coffee downstairs at the breakfast buffet area. We didnt eat at the breakfast buffet since it was $8.00 per person and I was already not impressed with the other offerings at the hotel. Hate to say this, but the buffet coffee was not too good either. I saw only one urn, so those who wanted decaf seemed to be out of luck. Splenda and sugar were offered along with a couple of kinds of coffee whitener. If you wanted half and half you were--once again--out of luck. There were several other irritations--broken this and missing that but it's not worth detailing every little thing. All in all, I was pretty disappointed in our stay at Holiday Inn & Suites McKinney-North Allen. A once great franchise has slipped considerably.

The hotel itself is a little dated and run down. There is plenty of parking outside and its right next to a fitness place if you want to work out. It has the generic fitness center with towels and water. The water machine in there wasn't working when I was there. There is a free laundry room. Some of the machines were not working and some were really old and dirty inside from being used to wash something really dirty. The breakfast was pretty generic. I chose not to eat there as it did not appear that appetizing. They stopped the social in the evening. The staff is rarely visible at the front desk - always in the back and come out really slow like you are bothering them from being on social media or waking them up from a nap. The bright spot is that most of the AM people are super nice and very helpful. The housekeeping staff is also great and I highly recommend them. Location wise its less than two minutes from Medical City Plano, right next to a Central Market, right next to Sams Club and Walmart. There are plenty of restaurants with in fifteen minutes of this place.

Because of the new decoration, it is relatively new, the environment is not bad, because it is relatively biased, there are not many people currently staying. But there are a few problems 1. Bathing water and oil, wash your face with soap, always feel that the soap can not be washed, the shower is also 2. Washing machine and dryer is very dirty 3. Originally saw the comments inside said many nearby There are no Chinese restaurants in the vicinity. It is basically necessary to drive for more than 15 minutes to find a more authentic Chinese restaurant.

Overall good, the address of the hotel is also relatively safe, it is not convenient to enter and exit, on the highway, but the United States is big, it is necessary to have a car.

Kara is absolutely perfect. When it comes to customer service she made me feel like I was at home and I greatly appreciate her. She’s one of the best staff here. I came from New York and I was expecting a package and she was looking out for it. She reached out to me direct and I really appreciate her customer service. I highly recommend come in here.

Get more out of your stay at Residence Inn Dallas Frisco. Our dual-branded Marriott hotel near The Star in Frisco has the amenities you need to maintain your momentum on the road from modern accommodations to on-site parking. Rest well in our contemporary, apartment-style suites with signature plush Marriott bedding, ergonomic workspaces, full kitchens, and free Wi-Fi. Furry companions are welcome, too - our hotel is proud to be pet-friendly. Enjoy dynamic cuisine and handcrafted cocktails onsite at AC Lounge, AC Kitchen, and three nights a week at The Residence Inn Mix™. Stay active at our heated indoor pool and 24-hour fitness center. During your stay, enjoy easy access to top attractions like Toyota Stadium, Stonebriar Centre, The Shops at Legacy, Legacy West, Kidzania, entertainment and restaurants at The Star, and corporate offices for the Dallas Cowboys, Toyota, and Comerica. Whatever brings you to Frisco, TX, enjoy your stay at our hotel.

Always enjoy staying at Hotel Indigo properties. Frisco staff is great. Room is very cool, as always. Their pet-friendly status is a bonus. Our stay was enhanced by Talia in the restaurant area…what a breath of fresh air during these times. Talia should be cloned for every hotel in the country!

Our experience was very positive at this property. Staff was very friendly and helpful when needed (only for additional towels) The breakfast bar was clean and well supplied, the attendants were there to keep everything replenished when needed. Our room was clean and comfortable. My only complaint (and it's not the hotel's fault) pet owners need to be responsible and pick up waste from their pet. There were multiple piles of poop on the grass right outside the side doors. If you're going to travel with pets CLEAN UP AFTER THEM!!

Great time fun outdoor furniture space my kids loved the basket Ball court the pool and hot tub was beautiful just weather wasn't good the fire pit was beautiful and warm and the other guests were friendly the sweet lady who checked us in was amazing and friendly the Wycliffe champagne is amazing breakfast could be a little more better but at least it's beautiful 😍❤️ but don't eat the McDonald's nextdoor it sux and absolutely didn't get the order right after 4 time's I gave up

Arrived approx 8pm Intro to this hotels was one of the worst I have EVER been in. Young female, NEVER looked up at me anytime during the course of exchange. I was wishing to apply cash payment of room and tax to my room and leave my credit card for incidentials, I was not even able to finish my sentence when she abruptly interrupted me by saying ” Oh no, we have policy and procedures here, you would need to put down $300 cash and hold up to $190 on the card, for incidentials, the TV, pets. I looked at her in amazement, $300 !!!! that's more than my room and for 2 nights tax included. I asked when the procedures were in place, I am a BONVOY member, I have not heard of this specific type of money procedure along with cc hold. I did not have a lot of room on my credit card, hence me asking if I can put down the cash deposit on my room. AGAIN I want to be very clear, ”She never looked up and made eye contact” I felt like I was guilty before a Jury. I never saw her again, however the lingering experience held onto my mind the entire weekend, thereby ruining IT!!!!! Saving grace was the rest of the staff. I apologize for not having their names, there was a young lady with long hair and glasses working overnight, she was very kind hearted and nice. Young lady who worked what appeared the whole day and evening by herself at the desk, was direct, friendly, and hospitable. staff at your bistro, greeted me warmly, very kind during the breakfast shift, eggs were good, and the service was wonderful. As I left the hotel, young Lady by the name of Taylor asked me how my stay was, she seemed to sense I had something on my mind, she inquired warmly and I shared with her my disbelief, concern, anger, and resentful for the way I was approached, treated, and left for nothing. For whom the lady in question was Friday night approx 8pm sept 20 I sure you can find it on the video camera just above the front desk, this lady needs something, not sure if training on soft listening skills, the ability to let the customer who provides the funds from their account to provide her with a paycheck advisement is in order. The memory of this experience will be remembered, please give this matter the attention it deserves. I'm questioning if I wish to continue being an BONVOY member.....