No 295 & 295 A, Galle Road, Colombo 03, Colombo, Western Province, 00300, Sri LankaView Hotel Details
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Sofia Colombo City Hotel Guest Reviews
4.2/5
Very Good
29 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(29)
Positive reviews(22)
Reviews with photos/video(3)
Great service(7)
Negative reviews(7)
KasonLi
Deluxe Double Room With Sea View
Stayed in Jul 2024
Friends
5 review
5.0/5
Outstanding
Posted on Jul 10, 2024
The hotel is good and it is convenience! The view is good, when you wake up you can see the Korean through the window
Response from Property: Dear Kason Li, It was a privilege having you with us and many thanks for your review of our Hotel. We are delighted to see your comments and we will personally pass on your feedback to the management. Sofia Colombo always value feedback from our guests and we believe in creating positive experiences. Thank you once again and hope to see you at to Sofia Colombo soon. Sofia Colombo Team
Guest User
Deluxe Double Room With Sea View
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 10, 2024
I had an excellent stay with at Sofia Colombo for 3 nights. The staff and service was brilliant! I definitely recommend this hotel to people
Response from Property: Dear Guest, It was a privilege having you with us and many thanks for your review of our Hotel. We are delighted to see your comments and we will personally pass on your feedback to the management. Sofia Colombo always value feedback from our guests and we believe in creating positive experiences. Thank you once again and hope to see you at to Sofia Colombo soon. Sofia Colombo Team
AIN TOUR & TRAVEL
Deluxe Double Room With Sea View
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 17, 2024
Excellent stay in the heart of Colombo! The Sofia Colombo City Hotel offers modern comforts, friendly staff, and a convenient location for exploring the city. Highly recommended for business or leisure travellers looking for comfort and convenience.
A special thanks to Ms. Roche, the guest relations officer at Sofia Colombo City Hotel! Her attentive service and warm hospitality made our stay truly exceptional. Thank you for going above and beyond to ensure we had a wonderful experience.
This hotel exceeded all expectations! From impeccable service to luxurious amenities, our stay was nothing short of superb. Highly recommended for a truly memorable experience.
Response from Property: Dear Guest, We appreciate you dedicating your valuable time to review our property. It brings us great joy to learn that you enjoyed your stay with us. We eagerly anticipate the opportunity to welcome you back on your next visit to Colombo. Thank you & Best Regards, Sofia Colombo Team
Guest User
Deluxe Double room with City view
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Absolutely fantastic hotel brand new,the food is great,the staff cannot do enough for you,pool us refreshing after a hot day,10 out of 10
Response from Property: Dear Guest, We appreciate you dedicating your valuable time to review our property. It brings us great joy to learn that you enjoyed your stay with us. We eagerly anticipate the opportunity to welcome you back on your next visit to Colombo. Thank you & Best Regards, Sofia Colombo Team
Guest User
Deluxe Double room with City view
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The room is high-class, the sanitary conditions are good, and the front desk staff is enthusiastic. The breakfast buffet is very delicious, with a wide variety of food. I had breakfast while looking at the sea view and the sea train!
Original TextTranslated by Google
Response from Property: Dear Guest, It was a privilege having you with us and many thanks for your review of our Hotel. We are delighted to see your comments and we will personally pass on your feedback to the management. Sofia Colombo always value feedback from our guests and we believe in creating positive experiences. Thank you once again and hope to see you at to Sofia Colombo soon.
Wing
Deluxe Double Room With Sea View
Stayed in Apr 2024
Friends
3 review
4.5/5
Great
Posted on May 2, 2024
Facilities: The location is very good. There is an infinity pool on the top floor with a good view. The room is also good and very comfortable.
Health: pretty good
Environment: Very comfortable
Service: The receptionist at the hotel front desk, the guy who picked up and dropped off the luggage, and the guy who served the pool were all very good. Everyone is very nice, except for a lobby manager and a lady, who looked at the name tag and it seems she is called Mithma, but she is not very friendly. We have a friend who lives in another hotel who came to Sofia to wait for us to have dinner together. This lady is very pushy. We always wanted to chase our friend away; when we were leaving the store, the lady was very pushy and asked us to give her a good review. Another point is that they charge extra for two people to stay in the hotel, even if we booked a double room. We only ask for this when checking out. This is not good at all
Original TextTranslated by Google
Response from Property: Dear Guest, We appreciate you dedicating your valuable time to review our property. It brings us great joy to learn that you enjoyed your stay with us. We eagerly anticipate the opportunity to welcome you back on your next visit to Colombo. Thank you & Best Regards, Sofia Colombo Team
cindyzhaoxinlei
Deluxe Double room with City view
Stayed in Aug 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 15, 2024
New hotel, great location, swimming pool on the rooftop, great view from the reception on the 10th floor. Pink sky is often seen at sunset. The hotel rooms are clean and hygienic, the hardware is of five-star standard, the service is timely and warm, and the breakfast options are a little limited. High cost performance.
Original TextTranslated by Google
Response from Property: Dear Guest, It was a privilege having you with us and many thanks for your review of our Hotel. We are delighted to see your comments and we will personally pass on your feedback to the management. Sofia Colombo always values feedback from our guests and we believe in creating positive experiences. Thank you once again and hope to see you at to Sofia Colombo soon. Sofia Colombo Team
Guest User
Deluxe Double Room With Sea View
Stayed in Jul 2024
Family
1 review
4.0/5
Very Good
Posted on Jul 17, 2024
First of all, let me talk about Ctrip. It is very unreliable. After you book a room and confirm it, they will send you a message the next day telling you that the room you booked is full, and then directly refund you. It's ridiculous. Ctrip
Original TextTranslated by Google
Response from Property: Dear Guest, Sorry for the inconvenience caused by C-Trip/Trip.com. We will address this to our management regarding your review. Sofia Colombo Team
Robin
Deluxe Double Room With Sea View
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The hotel cannot be beat. Everyone there is very friendly and helpful, the rooms are very clean and the food (both breakfast and dinner) was unbeatable. The location is also perfect. We will be back.
Original TextTranslated by Google
Response from Property: Dear Robin, It was a privilege having you with us and many thanks for your review of our Hotel. We are delighted to see your comments and we will personally pass on your feedback to the management. Sofia Colombo always value feedback from our guests and we believe in creating positive experiences. Thank you once again and hope to see you at to Sofia Colombo soon. Sofia Colombo Team
BenBen
Deluxe Double room with City view
Stayed in Aug 2024
Friends
166 review
0.5/5
Posted on Aug 7, 2024
Unsatisfactory stay
Original TextTranslated by Google
Response from Property: Dear Guest, It was a privilege having you with us and many thanks for your review of our Hotel. We are delighted to see your comments and we will personally pass on your feedback to the management. Sofia Colombo always value feedback from our guests and we believe in creating positive experiences. Thank you once again and hope to see you at to Sofia Colombo soon.
Amarjit singh
Deluxe Double room with City view
Stayed in Jun 2024
Business travelers
1 review
3.2/5
Posted on Jun 18, 2024
Was ok...
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Response from Property: Dear Amarjit, It was a privilege having you with us and many thanks for your review of our Hotel. Thank you once again and hope to see you at to Sofia Colombo soon. Sofia Colombo Team
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 17, 2024
My wife and I stayed at the Sofia Hotel for 18 days from 19th July to 6th August 2024. The room was very comfortable, and we had a lovely view of the ocean from the 5th floor. The bathrooms were modern and well equipped. All the staff at the Reception, Dining Room & Bar were very helpful and polite. I wish to make special mention of some staff members who made our stay most enjoyable. We were always greeted at any time of the day with a welcoming smile and cheerful chat from the 2 lovely ladies at the Front Office, Roche and Mimtha. Both ladies were most delightful and always attentive to our needs. We were also made welcome at the Lobby by the concierge staff, namely Kapila, Sadhees & Raj who were always very helpful & friendly. We can recommend this modern hotel to anyone who wishes to stay in the heart of Colombo which is most convenient to all amenities. We were extremely pleased with the overall service, the meals and the facilities, and will be definitely stay there in the future. Denis & Nihara Loos Sydney Australia
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Aug 16, 2024
Unprofessional service by the hotel I was treated like a criminal at this hotel as every time I ordered something they were behind me for payment They don’t let you charge back to the room I have travelled the world and never witness that rude attitude from the hotel Management need to get their act to get her Will never ever recommend this hotel to anyone And I will never visit here when I visit Sri Lanka regularly Bad experience
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Aug 16, 2024
THE ROOMS ARE VERY SMALL. We stayed from 17 JUNE 2024 and checked out on the 21JUNE 2024 morning. We booked a luxury room, and it was terrible, so small that we could hardly walk around the bed. The staff were rude, the breakfast was terrible. Do not go by reviews, do not waste your money staying in this place.
Guest User
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 13, 2024
The hotel is a very nice and new. Rooms are well furnished, beds are good. The swimming pool and gym are fine too. Only problem is that hotel is not so service minded. At check-in I had to leave my passport at the reception desk like I was going to take off without paying (I paid in full already). Also wouldn’t they let us go without checking the room ‘to make sure we didn’t forget any valuables’ In the bar we had to wait for half an hour for our drinks because they forgot which white wine we ordered. Trying to get to sleep we couldn’t get the lights off. Maintenance people had to come to our room to fix this. Finally we had to make 4 trips to the reception desk to get our room keys fixed. All together a lot of points that should be addressed. On the positive side we were having a final drink in the bar (I had to get rid of my last cash). There Dinendira served some nice cocktails and a cold beer. I wouldn’t mind going back there.