MainStay Suites Colorado Springs East - Medical Center Area

Excellent customer service, room was very clean. Light in kitchen was flickering when we arrived night 1. Advised staff the next morning and it was fixed while we were out and about. Bed was very comfortable. Large bathroom and plenty of towels. Only thing we did not like was the plastic couch. It was not the most comfortable and was loud when sat down on. Breakfast was good. We made waffles every morning we were there. Eggs were powdered, so we stayed away from those. Sausage was ok. The seasoned potatoes were excellent. Overall, a great experience for the price we paid. Would stay here again

This was one of the nicest hotels I have ever been in. From the friendly front desk clerk, to the extremely well appointed, clean comfortable room to the hot breakfast. By far one of my favorites. I would recommend to a single person or a whole family.

First time staying here. When we arrived and checked in they gave us room keys for two rooms. Neither key worked. We returned to the front desk and they issued us new keys. One of the keys worked. But when I entered my room it was obvious someone was staying there already. Fortunately nobody was there when I walked in! I went back to the front desk and waited in line for a third time. I told the employee that someone was staying in the room they had assigned me. She seemed very confused and didn’t seem to know why. Eventually she asked another employee (the manager?) to help us. He headed to the room and went inside. After a few minutes he emerged and said, “I will have to investigate this!” And then he left. After several minutes he returned and said, “Simple solution. Wrong room.” And then he let us into another room. The entire process to check in probably took 45 minutes. None of the staff offered me any kind of comp. We explained how dangerous the situation could have been if we had walked in on someone unannounced. The hotel was new and nice, but the check in experience left a bad taste in our mouths. I don’t recommend this hotel because they put their guests in danger and don’t seem to care.

The water in the pool was in bad shape! You coldnt see the bottom. And as much hair or dust floating on top, looked like you could walk on it.

Great area. Lots of stores nearby. Very clean hotel with nice breakfast in the morning.

The room was not ready when we checked in at 4pm. Housekeeping asked us to give them 20 mins. We left and came back, wait was a total of 35 minutes. The Shower when they left was FULL of black hair in and on the curtain and the shower floor. The "Hot Tub" was barely warm and the pool was not clear at all. The Room was good, with great accessibility options, and small kitchen area. Was disappointed in the rest. Really was looking forward to the hot tub! Next time, we will stay on the West side of the Springs!