Overall terrible customer service. Travelled two hours to stay here only to learn the power had been out for four hours already with the estimated time of being turned back on being 10pm and nobody tried to contact me to tell me this even though we were only staying for one night. So we show up with raw food, can't use the pools, no way to cook our food or chill our drinks, and front desk suggests we can just cook our food at 10pm? So obviously I was not interested in paying $300 for one night of no power (which, again, includes no hot pools). Still waiting to be contacted to ensure I will not be charged, only to notice the property charged me 4 days prior to check in after I was very clearly told on the phone my credit card was only required in advance for the damage deposit, and I very clearly said I was not intending to use the card on file to pay for the night's stay because I specifically selected "pay at check-in" when booking through *******. Now I'm out nearly $600 for a stay I had no chance of enjoying, and could've gotten the same experience camping for a hell of a lot cheaper. Not impressed, won't be back or recommend.