Holiday Inn Express & Suites Columbus - Polaris Parkway

Always a great experience.

I loved the large pool, great for kids! However not enough seating in pool area. Needs more tables and chairs

Cleanliness was exceptional! Did not appreciate the cold shower around 9:30 AM. Breakfast was the major disappointment. Pancake machine was empty at 9AM and no syrup. Rolls were scarce and yogurt was all gone. It was supposed to be available until 9:30. I expected better from a place in this price range. Pool was very nice.

The hotel was kid friendly and i love that

I warn people with physical limitation to avoid this motel. There were no luggage carts in the morning or evening. When I explained that we could not transport our items without help (due to being senior citizens dealing with cancer and artificial joint replacements), the staff did not care. We were told that guests keep the carts in their rooms. They would not help us with our luggage after we asked for help. It was the first time that my ID was not allowed at registration because our account is in my husband’s name (though the credit card and email are in my name and I booked the room for 2 people). The shower head was more than 6 feet high and set at a fine mist. We expected a nice Holiday Inn Express motel at this location. We were appalled and disappointed at their lack of regard for the welfare of their guests. I contacted Guest Relations and the management after our stay. It appears that the issues we encountered will not be changed for future visitors. They don’t seem to care.

Beds are uncomfortable.

The pool was the hit—it was spring break, so we imagine that played into the crowdedness, but our kid didn't care one little bit. The breakfast room was also extremely crowded and understocked. The room itself was comfortable.

Look, I normally love a Holiday Inn Express, and have stayed at many. We chose this property because of the fun pool and the reliability of what we can expect at a Holiday Inn Express. However, this one was very disappointing. The biggest problem (and it’s a big one) is that our room didn’t lock. We figured it out after we’d already stayed a night and left during the day. We came back to the room and the key wasn’t lighting up, so we tried the door and it opened without a key. We did this several times and took a video to show the staff. When we told the front desk, she said she would “look into it” and “send someone up.” We went to sleep that night with our door still not locking. Obviously from the inside we could use the latch, but if we had to leave this option would not work. That’s not just disappointing, it’s unacceptable. I don’t blame the staff. The hotel seemed understaffed, overwhelmed, and undertrained, but still, this was not ok. I plan to escalate the IHG, as really it is their problem that the facility is understaffed and no one knew how to fix this. A few other issues with the property: the pool had VERY limited seating, so we had to sit on towels on the ground, and the breakfast area also had limited seating. The breakfast was also staffed with only one employee and the hotel was very busy, so there were long lines and empty trays. Overall this was by far my worst Holiday Inn Express experience, and we would not go back to nor recommend this location.

No hot water and never said anything about $250 security deposit