Holiday Inn COLUMBUS DWTN-CAPITOL SQUARE by IHG

Very nice, though a bit dated. The hotel was an easy walk to Nationwide Arena, which was our ultimate destination. Very close to the majority of breweries, restaurants and night life in the "Arena District ". About a 10-15 walk. The employees at the hotel were all extremely nice and helpful. Only complaint was that the room we were in, which I am sure is the same as others, had no updated plugs for charging phones. While that was inconvenient it wasn't a deal breaker in my mind. Good parking($12) and a safe area to be in.

Good experience

I liked the hotel, they checked me in earlier than the stated time. Very good

I booked and prepaid a standard King, and on arrival was told they were out and was given an accessible room, which I did not want. The receptionist (Veronica, I believe) let me know she didn't see the difference, as it's the same-size bed. I let her know that I did not spend my money to feel as if I am in a hospital or nursing home. If I needed it, I would have paid for it. I kept being told how they were full, but my thing is I prepaid, so if they were full, then they put someone else in my room. I offered to even pay the difference to be upgraded and was told I couldn't because I prepaid, and so I asked if I could be upgraded for the inconvenience and was told there was no inconvenience because i could just take the handicap room. I called ******* to be transferred or refunded due to my room not being available, and when ******* called, nobody at the desk would answer, so I was stuck with it. I will never book Holiday Inn again.

Room was very clean. The bathroom was small and a little cramped, but well stocked with very clean towels, etc. Bed was quite firm but still comfortable. On-site Burger Theory Restaurant was closed at 7:00 pm but nearby restaurant was good. I would say we had a good stay at a great price.