Guest User
September 27, 2024
We booked a superior room for 4 nights. Top floor no 17. Small, dark, stains on carpet, chipped vanity in bathroom, and the room smelt damp. Uncomfortable pillows. All through night people banging doors. 12.30. 2,00, 4.30….. We didn’t sleep at all, it was cold, no heating. Radiator was making banging noise all night, but no heat!!!! Noisy outside in the morning. Next morning we said we were leaving and would pay for the one night B&B….very poor breakfast as well. Staff said not possible, so had to pay full amount for the 4 nights. Whenever we needed staff they were always outside smoking!!!!! Awful hotel, probably the worst I have stayed in. We travel a lot, so know it’s not always going to be perfect. This is a long way from a 3 star hotel.