Guest User
December 31, 2022
This property could be great based on location and size of rooms/layout, and the staff for the most part was friendly and tried to help. However, we booked a suite with two bedrooms at the end of December to go to Longwood Gardens--a long standing tradition with elderly in-laws and kids. The room was disgusting--there were multiple white stains on the couch cushions (over a dozen) and a couple on the floor in one of the bedrooms. Also stains on one of the chairs, what looked like coffee creamer drips on the side table, and smeared toothpaste (at least, it smelled minty) on on one of the dressers that had not been cleaned off. Having arrived late and exhausted after driving for eight hours, we only noticed this the next morning. There was also a small yappy dog that woke us up two nights running, one day barking between 5:30 and 9:45 am (when we left that morning) almost non-stop. To be fair, it is a pet-friendly hotel and we knew this, but still, not ideal. Staff offered to move us on the second day to two connected rooms one door down from our original room. However, I asked to take a look at the rooms before agreeing and noticed stained carpet there too. That, combined with not knowing where the yappy dog was and elderly in-laws for whom moving would be a hassle made us stay in the original room. Again, staff was friendly and tried to help but they were largely booked up and the adjoining room was the only other option they told me they had available. Breakfast was great, gotta give credit where credit is due. But the level of cleanliness was just completely unacceptable and the room was gross to sleep in. Front desk knocked a few bucks off the bill, which was close to a grand for three nights; however, I'd rather spend more and stay somewhere where I don't feel I have to keep my shoes on in the room or cover the couch with sheets to sit on it.