Name: The Ivy Hotel
Address: 1149 Magdalena Ave, Condado, 00907, Puerto Rico, 1149 Magdalena Ave, Overseas, Puerto Rico
Rating: 4.1

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All reviews

Positive reviews

Reviews with photos/video

My experience was better than expected. The hotel is very clean and the staff is very friendly. I couldn’t expect anything better. ￼i will be back very soon again. The ivy hotel is a 5 star for us.

Totally reccomended, right at Condado’s district main street, easy access to everything, lots of restaurants around. We had a night flight so they let us shower and change before our flight

El personal es muy amable, habitaciones recién remodeladas.

Very friendly staff, newly remodeled rooms.

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Non-smoking room

All Languages

English

Spanish

All Room Types

Fresh Double Twin Room

Vibrant Double Queen

Modern Queen Room

Rooms were ok… nothing out of the extraordinary but it had a weird smell to it. The location is nice, it’s near condado area almost everything walking distance. AWFUL service. Since we came in we had problems to check-in and confirmed our reservation had the late check-out at 1pm since it was included.  We had Late Check-out included and when we were about to check out, we told the lady at the front desk that our check out was at 1pm. She looked at us and said no it’s at 12pm but with a bad attitude.  Then I told her that our stay had included the late check out. She then said with the same very bad attitude, “well if you said that at first”.  Then my partner said well there’s a problem with organization because we said that at check in and she confirmed it. She then responded with even more attitude… “No the problem is communication”  Honestly for being a “Hotel” it had a horrible customer service. Not recommended at all if you want a pleasant vacation.

This hotel looks nice in pictures. It’s been all renovated. But when you get there, this is an entire other story. We didn’t have toilet paper when we arrived. We had to ask twice for them to give it to us (and we had to go get it at the front office ourselves), the towels were all stained (yellowish and brownish), the soap (usually packages in paper) that was used by the previous people was used in the shower, with the paper next to it. There was a Q tip in one of the night stand drawers. The floor wad all dirty. At night, around 1am, people were yelling and partying in The hallway and the bedroom with laud music and slamming doors. I tried to call the front office twice but no one answered. The worse thing is the staff is not friendly and helpful AT ALL. They just don’t care. We asked them to clean the room after spending one night but they said they only had 1 maid that day and she was gone already. I would ‘t recommend this hotel to anyone.

Excellent option in the area of La Concha, better quality-price ratio in County.

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4.3km from Fernando Luis Ribas Dominicci Airport

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Discover 57 reviews of The Ivy Hotel, rated 4.1 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

The Ivy Hotel Reviews: 57 Verified Reviews Latest 2024 | Trip.com

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The Ivy Hotel Reviews

The Ivy Hotel

The Ivy Hotel Guest Reviews