Top 5-Star Hotels in Condado

Ctrip is also enough. Originally, I had already set a room on Booking. I saw that Ctrip was a lot cheaper, and I retired the Booking. However, the so-called sea view room that was given to the store through Ctrip is a room in a room, and the TV wall of the other room is the bedside of our room. The TV and other sounds in the next room are clearly heard, which seriously affects sleep. The next day, I can only change the room. It is not the balcony room with sea view. I had tossed for a long time before and after changing rooms, and I was still in a bad mood. At the same time, the check-out also received a 142 knife ”Hotel Tax”. This tax order is not available, can you return it?

Beautiful hotel right in Condado on the beach. Staff were great in addressing questions and providing service at the pool, beach, and restaurants. Also has a casino which was fun. Great stay.

The entire stay was amazing. The staff was extremely accommodating and welcoming. Will be booking future trips with this hotel again in the near future! The view was espectacular.

We had an amazing time at this beautiful hotel! I have NO complaints!!! The staff were amazing!!! They are so friendly, helpful and fun!! They make you feel like you are staying with fun family members. The food is outstanding breakfast, lunch and dinner. The ocean view rooms and pool are comfortable, gorgeous and clean!!! I have NEVER been at a hotel when I didn’t have an issue. We danced, shopped, swam and toured the city. The hotel was the perfect place to end each night in the heated pool. When I come back to Puerto Rico I will stay at this hotel ❤️❤️❤️❤️❤️❤️

Absolutely loved this hotel. Ambiance is top of the line. Only regret I have is that I couldn't enjoy the pool due to a late check-in and short stay. I definitely plan to stay again!

With a stay at HiBird- Apartment and Suites Hotel in San Juan (Condado), you'll be a 3-minute walk from Casino del Mar at La Concha Resort and 13 minutes by foot from Condado Beach. This hotel is 2.1 mi (3.4 km) from Pan American Pier and 2.5 mi (4.1 km) from Port of San Juan.Don't miss out on recreational opportunities including an outdoor pool and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy a satisfying meal at PureFresh Food & JuiceBar serving guests of HiBird- Apartment and Suites Hotel.Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 53 air-conditioned rooms featuring kitchenettes with refrigerators and ovens. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, and LED televisions with cable programming provide entertainment. Conveniences include laptop-compatible safes and microwaves, as well as phones with free local calls.

I booked this hotel by accident. The hotel is new and in a good location. I booked a deluxe king-size bed this time. The front desk service was very enthusiastic and they arranged a room for me. The scenery outside the window attracted us the most. The lake view is beautiful. The hotel's service is a plus point. It was a special trip. Satisfied.

Went to this hotel this morning to enjoy breakfast like had on Sunday morning (Very Good) while charging my phone and waiting in the lobby A Gentlemen Named “Melvin” hotel staff member (refused to give me his last name ) said to me in a very arrogant manner that I could not sit down n the lobby area that’s was completely empty bc I was not a guest at the hotel. Mind you that I’m waiting for a friend to have breakfast. I proceeded to the bar area to order some breakfast bc apparently you can be on the property if your not consuming I ordered breakfast. Feeling completely humiliated and uncomfortable about the Melvin’s additude and approach towards me I ask the bar tender what the gentleman last name. Melvin noticed I pointed to him and proceeded to walk over to me and say we have you in observación if I don’t like what I see I will kick you off the property. I felt completely disgusted/ and humbled by the way Melvin spoke to me that is not how you treat a paying customer. Management needs to do better there are ways to communicate a message or policy without being rude and be littling another human being.

There are not many Puerto Rico hotels to choose from on Ctrip, and the reviews are limited. Most of them are reproduced on booking. This hotel was chosen at random based on price and location. The hotel is quite old, the rooms are not big and clean, ten minutes drive from the old town, and there are some seaside highway scenery along the way. The hotel has two small swimming pools, which are mainly used to bring baby water. The beach in the hotel is very close, and a nice evening walk. Nearby restaurants, supermarkets, and Star Dad are available. There is a Chinese restaurant opened by Cantonese. The dishes are generally large but expensive, and three people eat ninety dollars quickly. Not recommended if there is no obsession with Chinese food. Breakfast at the hotel is not bad. If the requirements are not high, it is okay to eat enough. After all, the old breakfast is simple. After staying for two days, I got up to prepare for a bath the next day and found that there was no hot water. The parking lot is huge, $ 17 a night.

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!