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Latest Hotels Reviews for Cook County

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Best Western OHare North/Elk Grove Hotel
3.9/5106 Reviews
We stayed at this Best Western during our family vacation to Chicago (Sun July 31, 2022 to Thurs. Aug. 4, 2022). We stay exclusively at Best Westerns when they are available where we are traveling to on vacation. My husband who travels a lot for work also exclusively stays at Best Westerns, is a Diamond Select Rewards Member. We are loyal Best Western customers, which is what made this experience so disappointing. When my husband checked us in he asked the clerk on duty if our room had 2 Queen beds and was told yes. We got up to our room and there were 2 Double Beds. On our way to dinner we questioned the clerk again and he claimed to have misheard my husband saying that he thought that my husband had said 2 nights, and that this Best Western only had King or Double Beds. We said ok and asked if it was possible to get a cot, and were informed that they don't have ANY cots. Frustrated at this point my husband grabbed the card for the manager and we went to dinner. While at dinner I realized that the clerk saying he was confirming that we were staying for 2 nights, didn't make any sense as we were staying 4 nights. We get back to the hotel from dinner and I ask the clerk for 2 extra sets of towels as there weren't enough towels in the room for all of my family to shower, 2 extra blankets for my kids and an extra pillow. I was told the towels were no problem and he could get me the pillow, but there was a limit of 1 extra blanket per room. I muttered you have got to be kidding me under my breath, and I'm sure the clerk could tell I was very annoyed at this point. He handed me the towles and then asked me to follow him to the laundry room for the pillow and blanket. He wound up giving me a second blanket, which I was grateful for as it allowed us to make up a bed for my son on the ottoman he wanted to sleep on. The next three nights were uneventful. When we were leaving we decided to use a luggage cart to load all of our belongings onto so that we didn't have to make multiple trips between our room and car. My husband was pushing the luggage cart and while going down the handicap part of the curb accidently bumped the hotel shuttle. The shuttle driver went ballistic threatening to kick my husband's butt and stepping into my husband's personal space. My husband raised his voice and said, ”Listen here, I have spent more money at this company in the last year then you make. Back off.” My husband fully admits that this wasn't his best moment. After we got the car loaded my husband took the cart back, he took pictures of the ”damage” a tiny dent that was barely noticable and went to speak with the manager out the incident. The manager thanked my husband for his honesty and told him that the shuttle driver would be written up for his behavior. He was very pleased with how the manager handled the situation. We will never be staying at this location again, and strongly recommend that no one else stays here either.
Sonesta ES Suites Chicago - Schaumburg
4.3/5102 Reviews
Courtney, the front desk host was the kindest and most accommodating I've experienced in a long time, maybe ever. The level of service at this hotel is outstanding. I am considering staying at this company more often simply due to the employees. I hope it's the same at all of them. The rooms are simple, condo style. They have everything you need and I didn't experience any issues. The pool, grill, basketball and breakfast areas are all clean and well managed. Breakfast was sooo good!!! Courtney was the highlight of my stay here!!
Jaslin Hotel
4.1/5113 Reviews
Chinatown
It’s a nice hotel. The room was very clean. Check-in was no problem. Very nice to us. It was just the parking was a block and a half away. But we did find a parking spot on the street on the opposite side of the block. You can drop your stuff off in front of the hotel and check in before you go find your parking. Lots of places to go eat in the area. I’m not sure but I think this is part of Chinatown. If not it’s right next to it . We definitely stay again.
Courtyard Chicago Arlington Heights/South
4.2/5101 Reviews
A very nice hotel. I stay there often. In 2021 I had a bad experience there but since then I have generally been very satisfied with the property. Overall, the staff is especially nice including, but not limited to, the housekeeping and bistro staff. On my most recent trip they initially failed to give me a food and beverage credit that I was entitled to because of my Marriott Bonvoy status and the manager, though requested to, did not call me to discuss it. Also the staff failed to send me a revised statement showing the credit, as a front desk person said they would. However I was told that a credit to my credit card would be issued and it was. But for the food and beverage issue, I would have given the property an excellent rating
Best Western Plus Chicago Hillside
3.6/5102 Reviews
To Whom it may concern, my experience with this hotel was not a good one. When I first checked in on 8/14/24 The checked me into room #257 which seemed to be a storage room with paint buckets and different things. So I walked back to the front desk and explained to the guy at the front desk that the room was a storage room. He said I thought i put #207 I said no it was #257 here is the video that i took with the key and room number. The guy at the front desk said and the door opened? I said yes. He apologized then gave me another room. #221. So I went to that room to inspect it to make sure it was ok, only to discover that there were stains on the sheets and black mold in the bathroom on the cieling. and it looked to have been painted over, and not done well. I then went back to the front desk, They guy was leaving for the night and a female was there so she gave me another room #357. She stated to let her know how that room was. To my suprise it was better. I think the the hotel can be upgraded a little more and housekeeping should make sure they are verifying that the cleanliness of the room is up to par. I then parked in the back of the hotel, to be closer to my room, and none of the doors let me in with my key i had to walk all the way back to the front of the hotel just to get into the building. When I got there the guy at the front desk stated that we can walk out the doors but we cant get back in. I then asked then what the point of the doors having key access if the keys wont work. a little frustrated at this point. so I left it alone. I thing I should receive so type of accommodation for the inconvenience. Then there was a $12 fee per person for breakfast. I thought Breakfast was included. But that was that. Also the coffee machine didn't work in the room. I was not happy. But the DNC was in town and there was no other place to book everything was sold out so I stayed, But I was not happy at all.
Hyatt Centric Chicago O'Hare
4/5103 Reviews
The bathtub and dirty things were not cleaned, and the bedding was not cleaned. The air conditioner was very loud, and it was loud when I knocked on the door at noon to ask for the check-out time. There is a free bus to drop off the plane, very convenient, very close to the airport. If you catch a plane, you can consider

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Highest Price₹ 98,275
Lowest Price₹ 5,794
Number of Reviews15,956
Number of Hotels731
Average Price (Weekdays)₹ 15,815
Average Price (Weekends)₹ 17,365