Country Inn & Suites by Radisson, Coon Rapids, MN

Trip.com messed up my booking. I was supposed to have a jacuzzi suite and their booking info did not match. Neither did the booking number. The hotel did fix it. The pool was cold, the hot tub was not working properly. The jacuzzi in the suite looked clean until we added water and used the jets, it was nasty. So we drained it and filled it again. Also the couch bed was dirty, lots of food stuck in it, and the sheets were dirty on the couch as well. The overall room was nice. Loud because of renovations.

Great peaceful place to stay.

The elevator might not be safe it makes sounds at the end plus the 3rd floor ice vending machine is broken

Staff was very friendly and attentive, lobby and entry clean and inviting, rooms updated and clean. Overall a pleasant experience

The room was spacious and exceeded expectations. I got the 1 King room and was expecting your typical/average room with a bed, dresser w/TV and bathroom. We were not expecting its own living space! It was a last minute reservation and we paid $100 for one night. This is not a negative comment (just a comment), but the toilet appears to be higher than normal (compared to other hotel I’ve stayed at). I’m 5’1” and my feet barely touched the floor when using the toilet. Overall, our stay was great!

The hotel is clean and respectful. However, after finding out that the door to my room did not clasp close. I could push the door open without using the key card. This was found out after sleeping in the room all night. I spoke to the front desk about it. This conversation was at approximately 8:00 am. I was told they would have a maintenance guy look at it. I got back from my conference at around 8:45 pm. I found the door was still not fixed. The person working the front desk came to my room and saw what I was talking about. I asked why it wasn't fixed and he had no answer. I then asked if I could get a new room or will it be fixed. I once again was told the maintenance guy would come up right away. I fell asleep around 11:45 pm and still had not seen a maintenance guy. The following morning I spoke to the same person at the front desk and got nothing but excuses. I then asked if people's security was important because their follow thru was not showing it to be important. After 24 hours of getting no where I was then told that a manager would call me. This never happened as well. I would strongly encourage people to consider how this hotel handles the security of their customers when choosing a hotel to stay at.

Crap hole

3 adults 2 kids in 2 adjoining King Suite rooms. Newly renovated and very modern (nicer than my house lol). Living room had a comfy dated chair, nice solid desk, and a terribly old uncomfortable pullout couch. The mattress was worn in spots on the side so you could see a bit of the springs and the mattress was a bit discoloured. I’m not sure how comfortable pullouts actually are anyway. Luckily I brought a twin blowup mattress and put that on top. Kitchen had a small counter, good size fridge with separate door for freezer. Small sink and 2 burner hot plate. Bathroom was updated and clean (I hate hotel bathrooms but this was in great shape). Bedroom had a beautiful, heavy, sliding door separating bedrooom from kitchen/living room. It was thick and pretty sound proof (my kids could hardly hear me snoring like a train in the other room). Not completely sound proof, but enough to ease my anxiety about keeping them up all night. Lots of room for suitcases, comfy bed, an assortment of fluffy and flat pillows. Only complaint is when we turned on the heater (in June) a burning smell came out and set off the smoke detector. We didn’t really need the heat anyway and I forgot to tell management. Breakfast buffet was standard with one tray for scrambled eggs and cheese. Another tray for sausages. Waffle maker, cereal, yogurt, assortment of pastries, lots of room for two soccer teams and families to eat We are going for another weekend in July and have scheduled to King suites again. I’m not sure what the queen rooms look like though.

Front staff check in and check out were very nice and friendly. Breakfast was good and staff kept it stocked and the tables clean. New carpet in the hallways. New updated bathroom in my room. Were nice to see. Sink drain was slow to drain. Curtains would have liked the room darkening curtains across the whole window. It was to light in my room. Mattress was to hard for me. Pillows were good.