Best Western Plus Hotels in Copenhagen

My wife and I stayed here at the beginning of July for 4 nights as I was here to do a charity bike ride. The hotel is only 10 mins from the airport on the metro and a 2 min walk from the metro entrance. That’s as good as it gets. The reception desk staff are anything from very helpful to almost hostile depending on which one you get. The first room we were given was extremely hot as the sun had been on it all day and the air con was off. We turned on the air con but that was a waste of time so my wife went downstairs and asked that we were given a different room. The reception desk lady rather sternly said there were no more rooms but she would send the engineer up to have a look. An hour later and nothing by which time the room felt like a sauna. We then decided to go out in to the city for something to eat but stopped at reception on the way out. I asked about the air con and was told that the engineer had checked it and everything was ok. At this point I got some what agitated as this was not the case The air con was merely circulating warm air and I insisted we were given a new room. The receptionist agreed that we could change room when we came back from dinner. This we did. However considering the price of the rooms they are very over priced. The carpet was stained with what looked like bleach in various places and the shelving unit was covered in dust on the top shelf where I’m guessing the height of the housekeepers plays a part !! The hotel is situated conveniently for the city as you are no more than 10-15 mins from most of the main parts by metro which is only £2.50 each (one way) The breakfast was on but nothing to get excited about. There is a Netto supermarket directly opposite the hotel, so don’t buy the over priced water from reception. I would not stay here again as it do not believe it represents good value for money. It is tired and the rooms and public spaces need some re-decoration. And the reception staff need to listen to customers and accept that we are paying guests no matter how unhappy they maybe with their lot !