Helgolandsgade 3, Vesterbro/Kongens Enghave, Copenhagen, Hovedstaden, 1653, DenmarkView Hotel Details
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Hotel Mayfair Guest Reviews
4.3/5
Very Good
206 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.4
Cleanliness4.4
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All reviews(206)
Positive reviews(194)
Reviews with photos/video(50)
Convenient location(52)
Easy to get around(43)
Delicious breakfast(34)
Close to train station(34)
Small room size(9)
Well designed(5)
Friendly front desk staff(5)
Loved the view(2)
Negative reviews(12)
M. Yam
Deluxe King Room
Stayed in Oct 2024
Couples
17 review
4.5/5
Great
Posted on Nov 25, 2024
Conveniently located. The staff service very warm. Excellent breakfast buffet. But, it lacks the provision of guest laundry, a bit inconvenient for me as I stayed thete for 4 nights
Response from Property: Dear M. Yam,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments about our location, staff and our breakfast. You can be sure we will take your comments about laundry service into consideration as we strive to improve our accommodation. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Copenhagen.Best RegardsMax / Hotel Mayfair
Tracy008
The New Standard
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Hotel Location is a very close to the train station and the hotel is very clean and the staff are very friendly.
Response from Property: Hi Tracy,Thank you for your nice review.We appreciate it :)I am glad that you like the cleaning of the hotel, our staff and the location of the hotel.We hope that you enjoyed staying with us.See you next timeAll the bestJens//Hotel Mayfair
Jinjutha
Modest Double Room
Stayed in Aug 2024
Couples
1 review
4.0/5
Very Good
Posted on Oct 7, 2024
The hotel is very stylish and the location is great. We got the room in the back building. When we checked in the front desk staff escorted us to the room. I thought he was really nice but actually because the room is very difficult to find. We walked to another building in the back of the hotel, took the elevator to second floor, then walked little bit and then walked down the stair to our room.
The room is smaller than I expected. It located on the ground floor, close to the dumpster and the hotel kitchen. There is a security right above our window. The worst thing happened at 4.00 am when we woke up because restaurant’s staff threw the trash in the dumpster. It was so loud! I’m pretty sure there were some glasses in the trash bag. We were trying to get back to sleep but couldn’t because other staff keep dumbing trash. It was the worst experience ever! We couldn’t sleep until 6 am the we decided to get up and left the hotel.
Response from Property: Dear guest,Thank you for your feedback.We appreciate it :)I am glad that you like the location of the hotel.On the other hand, I am very sorry to hear that you had some trouble sleeping because of the noise.If you plan to stay at our hotel again in the future, then please don't hesitate to either call or emails us before making the reservation.By contacting the hotel directly will make it easier for us to make sure that you get a room that you are 100% satisfied with.We hope that you will consider our hotel again in the future :)See you next timeAll the bestJens//Hotel Mayfair
Manish
The New Standard
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The room was very nice and the location is excellent - next to train station and pubs. Just opposite to a strip club if you fancy some entertainment 😂😂
Response from Property: Dear Guest, Thank you for taking the time to review our property, your review are very much valued. We appreciate your comments regarding our location and our comfort of the room. Thank you. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Copenhagen.Best Regards Max / Hotel Mayfair
Ana MAL
Standard Double Room
Stayed in Jun 2024
Couples
9 review
4.7/5
Amazing
Posted on Jul 18, 2024
Location and cleanliness are excellent. Amenities is their weak point but expected in a small hotel. The staff in the evening made the difference (a girl the 16th of July and a guy the 17th), very friendly, accommodating and professional.
6/9
Response from Property: Dear Ana,Thank you for taking the time to review our property, your review are very much valued. We appreciate your comments regarding our location, cleanliness and our staff.. Thank you. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Copenhagen.Best RegardsMax / Hotel Mayfair
Anonymous User
Standard Double Room
Stayed in May 2024
Travel with friends
8 review
4.5/5
Great
Posted on Jun 28, 2024
The hotel is very cosy and the staff is very nice. It is located near the main train station, highly recommended!
Response from Property: Thank you for the feedback! We're so happy that you enjoyed your stay, and found our location convenient! We hope to welcome you back in the future :-) Best regardsBoutaina//Hotel Mayfair
Hkb777
Modest Double Room
Stayed in Nov 2024
Solo travelers
20 review
2.0/5
Posted on Dec 16, 2024
First I arrived early around 13.30 , young lady asked me if I wanted to upgrade and pay, there s avaliable room. I said thank you . She told me , mine will be ready 15. Waited 30 minutes, another gentilman came and asked him. He gave me the room. Nothing inside not even water ! Just an empty room with toilet paper and soap. All night some construction noise. Unfortunately my first entirely bad experience, this also effect your visit.
Nice renovated decoration in the hall room.
It doesn’t worth money at all.
Response from Property: Reply from the property:Dear guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments about our renovated decoration.Don't hesitate to call or email us next time you're planning to visit Copehagen.We will do what we can to help you finding a room that will you like.Best Regards Jens / Hotel Mayfair
Joel Yi Jie
Modest Double Room
Stayed in Nov 2024
Couples
5 review
4.0/5
Very Good
Posted on Dec 20, 2024
Convenient near train station. Walkable in 10min. We got the quieter room, further from main street. Room is tiny and barely had space for luggage. Staff is friendly.
sara boonmass
The New Standard
Stayed in Oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Good location walkable area to highlight spots, near train station from CPH airport … you can walk 5 mins only
Response from Property: Dear Sara,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments about our location.We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Copenhagen.Best RegardsMax / Hotel Mayfair
yumei
Standard Twin Room
Stayed in Apr 2024
Family
4 review
3.2/5
Posted on Aug 8, 2024
Room was pleasant and cozy, aesthetic was nice (love the window overlooking the streets!) Amenities such as the gym was mediocre, had a quite hard time finding the place though (would be good if the signs were clearer)
Cons: no kettle to boil water. Had to constantly go down to the reception area for cups of hot water > quite inconvenient if you need a cup of hot water in the cold weather. Room service was only done if requested at the reception. Requested for a day but room service was not provided:/ perhaps they missed out
Overall, a decent hotel and pretty convenient to the downtown
Response from Property: Hi Yumei,Thank you very much for the feedback!We appreciate that :)I am happy that you like the cozyness and the amenities :)Yeah we do not have kettles in the rooms, but did you that for only DKK 135 you can get a coffee tray which contains a kettle?Now you know that for next time :)see you and have a good oneAll the bestJens//Hotel Mayfair
j.asss
Standard Twin Room
Stayed in May 2024
Solo travelers
11 review
4.2/5
Very Good
Posted on Jun 28, 2024
Clean and staff are friendly. Location is great and convenient.
Response from Property: Thank you for the feedback! We're happy that you enjoyed your stay, found our location convenient and liked the breakfast! We hope to welcome you back in the future! Best regards Boutaina//Hotel Mayfair
Guest User
Upgraded Modest Double Room
Stayed in Feb 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 1, 2024
Lovely room and hotel decor, great location! Only issue was the shower door was too small so all the water would get on to the floor and flood the bathroom
Response from Property: Dear Guest, thank you for taking the time to leave us a review! We are happy that you enjoyed your stay and were happy with the room. We are always working on improving our property so thank you for letting us know regarding the bathroom, it is appreciated. We hope to welcome you back another time for another great stay, maybe during the summer season when Copenhagen is at its best. Take care! Sincerely, Julie J / Hotel Mayfair
Riccardo 罗瑞克
The New Standard
Stayed in Jul 2024
Family
36 review
5.0/5
Outstanding
Posted on Sep 1, 2024
I had a great time at the Mayfair hotel . The hotel is new , the rooms are functional and it’s a great location to explore Copenhagen.
Response from Property: Dear Riccardo, Thank you for taking the time to review our property, your review are very much valued. We appreciate your comments regarding our location, our hotel in general and the functional of our rooms. Thank you. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Copenhagen. Best Regards Max / Hotel Mayfair
Mandymoo1
Upgraded Modest Double Room
Stayed in Jan 2024
Couples
1 review
4.5/5
Great
Posted on Feb 9, 2024
Lovely hotel. We had an upgraded modest double room. Room was small but big enough for a short break. Open wardrobe, with clothes steamer and hairdryer. Toiletries included hand wash, hair/body wash and conditioner. Staff very helpful and friendly. Great access to transport, as station is 5min walk. Plenty of coffee shops, bars, shops within walking distance. Would stay again
Response from Property: Thank you so much for taking the time to leave a review. I am happy to see that you enjoyed your stay at the hotel and in Copenhagen! We hope to welcome you back again another time, take care :) Sincerely, Julie J //Hotel Mayfair
RFNF
Standard Double Room
Stayed in Jun 2024
Family
10 review
4.5/5
Great
Posted on Jul 24, 2024
TLDR: Stay for the location, and make sure to put it in the notes to not be placed in a far-located hotel room if you have parents/ elderly.
The positives:
The location is very central closed to the Copenhagen central station and Tivoli. The interior is beautifully designed and another positive point is the hospitality. The staff is kind and helpful.
The negatives: our room was placed a bit further away from the main building and had to go down the steps. Very unfortunate as my mom was a bit old. So it was a struggle to up and down. There’s no amenities in the room as well, so you can’t make coffee / tea.
Response from Property: Hello RFNFThank you for your feedback!We’re glad you appreciated our central location, beautiful interior, and friendly staff. We apologize for any inconvenience caused by the room placement and lack of amenities.We hope to see you again soon!Kind regards Louis // Hotel Mayfair