Best Hotels near JCPenney, Copley Township

So far its been nice

This particular Wyndham hotel is a dumpster. The room was filthy, carpets were sticky and stained, furniture had either sticky spills or ruined finish, bathroom had minimal toilet paper, and WE FOUND A WOMAN's nylon stocking in between the sheets when we woke up in the morning, and it was NOT anything we wore or brought!!! We tried calling ”Harry” the following day, but were told he'd ”just left”. I have retained a series of photos. Further, when we were departing the property, we found tied of baggies just outside the side doors that appeared to be the kind someone would have drugs like cocaine or **** in them. We were unable to inspect the room on arrival because we had arrived in town for a wedding and all we did was make a quick change of clothes before hurrying off to the event. It was somewhat late when we returned and discovered most of the problems and we opted to just sleep and leave asap the next morning. BTW, both beds were SAGGY and uncomfortable (Rm 117) and the ”complimentary breakfast”...a joke or insult. We're not sure which...

I was overall satisfied with the hotel room. The ice was very hard and there was no inconvenience in using the hotel room.

The hotel was very clean, including smelling like disinfectant without it being overwhelming. The shower had excellent water pressure and the desk clerk was helpful with all requests. While I am local to this hotel so probably wouldn't have thought of getting a hotel without extenuating circumstances (my power was out for days and husband just out of the hospital) I wanted to let others know how nice it was in case they needed to stay. I do miss the full breakfasts usually at Holiday Inns, but that's COVID's fault that it wasn't available.

We have stayed in this hotel before which makes our recent experience even more frustrating and disappointing. We booked a 2 BR 2 BA suite for 4 adults to attend our sons college graduation from Kent State. We arrived the Friday before as the graduation was scheduled at 10:00 AM the next day, about a 20 minute drive to campus. The first issue was the key cards either did not work or when they did, they worked once and were deactivated. We went to the front desk no less than 4 times and once while soaking wet as we couldn't get in our room after a swim. The clerk thought the batteries might be bad and changed them. That didn't work. She gave us more key cards to last through the night and they also became deactivated. The next issue occurred Saturday morning while getting ready to attend the graduation. We went to turn on the shower in the main bathroom only to notice it was dirty and had a children's sticker stuck to the bottom of the tub. If that wasn't bad enough the shower handle was broken and just spun around. No water, nothing. Also the bath mat was shredded with holes in it. In a panic we called the front desk and they sent a maintenance man. We once again mentioned the issue with the key cards. The maintenance man looked at the shower handle, tried it and said to me in an accusatory manner that someone broke the handle by forcing it the wrong way and he can't fix it without a plumber. I said why wasn't this room checked? I pointed out the dirt in the tub, the shredded bath mat, the broken handle and oh yes, dry dog food that was all over the carpet, which we also mentioned to front desk. He said all rooms were inspected. He left angrily while saying he will get us a key for another room so we can shower. After getting ready and now running late, we quickly spoke to the front desk person and said we need to talk about these issues when we get back as we are now late. When we returned the front desk accused us of ignoring their manager and walking away and also saying that maintenance said there was water in the tub and we broke the shower handle. They accused us of lying. This did not sit well with us and we were incredulous. We are here for a celebration and get accused of lying about breaking a shower handle. The solution was 50.00 credit or move rooms. We were only booked for two nights and the thought of not having a shower made us move rooms. We asked for at least a one night credit and they held firm, accusing us of lying. Additionally, the complimentary soap, conditioner and body washes were either empty or partly full. Even the room we went to shower in had no shampoo. We know this is complimentary but it flies in the face of their claims all the rooms are inspected by the maids and inspectors prior to check in. Obviously no inspection of our room was done as they would have seen the dry dog food, torn bathmat, the filthy tub and broken shower handle. Their treatment of us was disgusting and unprofe

Hats off to all of you especially the front clerk who checked me in and made things so convenient and really respectful thank you so much. God bless you all hope you're year is wonderful. hope to see you all again because I will say at your place anytime I visit Akron.

I stayed at this hotel for several days before the pandemic and enjoyed it; I thought it was good value for the money. But this last stay was disappointing. I had problems with the noisiness of the air conditioner and the cleanliness. When I first arrived in the room and took off my shoes I noticed a lot of long hair on the floor by the desk. The longest hair on my head is about 1/2 inch so it wasn't mine. It seems that this should have been easily picked up if the floor had been throughly vacuumed and made me wonder what else was there that I wasn't seeing. The air conditioner in the room made a rattling noise that woke me up all night long on my first night. I eventually examined it to see if I could find and stop the irritating noise. I found that the device has air filters and the whole front easily lifts off to clean the radiator. I don't think either has ever been cleaned because they were totally disgusting. They kind of made me gag when I saw them. The attached pictures don't adequately capture the grossness. I know the pandemic has made business hard for hotels, but it seems that exactly in these times deep thoroughly cleaning of carpets and air filters should be imperative.