B&B Hotel Calais Terminal Cité Europe 2 étoiles

I booked this hotel for 3 people in 1 room BUT when we got there they don’t have 3 people in 1 room only 2 so we had to pay for another room which I am not happy with.

Faultless place expected the worst, but it was the best Newly refurbished room breakfast was faultless and minutes from channel tunnel. We will definitely stay here again with the most secure car park in france as the police stay in the 3 hotels in this courtyard

I was surprised to find there was no bathroom! There is a shower, but nowhere private to get dry and dressed. The toilet is in a separate cubicle, but is unhygienic as there is no basin in it, thus people leaving the toilet have to use the door handle with dirty hands to get to the basin! The staff were friendly. I thought it was expensive for the level of service.

This place is a cheap bed for the night. That's it. The room is very basic. Lacking in furnishings of any kind. The ventilation makes the room a little chilly on leaving the shower. There wasn't any toilet paper in my room on arrival and no staff at reception to rectify. Fortunately, a bed for the night and a hot shower was all I was after.

The hotel is convenient and reasonably cheap for an overnight stay before or after travelling on the tunnel. It’s starting to look extremely tired with the floors and walls in the rooms looking marked and worn. We only had one towel in a room for 3 people & nobody around to get anymore. The automated check in works very well, there only seems to be a problem when staff are there to check you in, like a couple of previous posters, the staff tried to get us to pay again for the room, stating that their system didn’t show our payment, they were adamant about it even though we were able to show the email proof from Accor that the room was prepaid and the payment going out of our bank. There was huge reluctance by the staff member to sort it out, with them constantly stating it wasn’t their fault and there was nothing they could do to sort it out that we just had to pay, they were also reluctant to contact a manager, eventually they did and after us forwarding the confirmation email and a screen shot of the bank payment we were issued with room codes, no apologises despite it being their mistake. There is a serious need for some customer service training for certain members of staff at this hotel. Breakfast if wanted is continental buffet style and costs 6.5 euro, they have decent COVID measures in place with each guest being allocated individual tongs. The staff member on duty at breakfast time was really helpful and friendly, a totally different experience to the staff member from the previous night. If you stay here, come prepared with a printout of your booking and proof of payment or just use the online check in or auto check in.

Very basic; small room; way overpriced for what you get; but at least got a (somewhat) funny story out of it My first surprise coming here was when I went into the B & B hotel lobby and was told, "No sorry, this is the B & B 4-star, your hotel is next door." So then I went next door and was told "No sorry, this is the B & B 3-star, YOUR HOTEL IS OUT BACK BY THE PARKING". (all in French of course!) Yes, unknown to me, and probably unknown to many others, the so-called B&B hotel chain operates a 2-star, a 3-star and a 4-star hotel all on the same site! What a strange way to confuse customers! Is B&B Hotels trying to be all things to all people? So with that out of the way I trudged out back to my 2-star accomodation, only to find that it is almost identical with an Ibis-Budget. Not a room you would like to spend any time in. Small room with just the basics. Very disappointing for 75 euros! I was really expecting something a lot better. Also, why call your hotel a B&B if breakfast isn't included? This violates the whole concept of what a B&B is. Breakfast here is an extra item, but based on the general quality of the hotel, I didn't have much confidence it will be very good. I had to get downtown to the station by 10 am on a Sunday, and when the bus didn't turn up at 8am I decided I'd better not risk the next one turning up. I ended up trudging all the way to the centre, a good 2.5 miles by a non-pedestrianised way. It was fun though and It reminded me of hitchhiking around France 30 years ago. On the positive side, there are several nice eating choices a short walk away. The hotel is a 5 min walk to cite Europe with a very good food court. The Flunch serves French food cafeteria style at bargain prices. There is also a good burger place there. Still the words "YOUR HOTEL IS OUT BACK BY THE PARKING" will forever remain in my memory as sort of B&B hotels slogan.

My first surprise coming here was when I went into the B & B hotel lobby and was told, "No sorry, this is the B & B 4-star, your hotel is next door." So then I went next door and was told "No sorry, this is the B & B 3-star, YOUR HOTEL IS OUT BACK BY THE PARKING" . (in French of course!) Yes, unknown to me, and probably unknown to many others, the so-called B&B hotel chain operates a 2-star, a 3-star and a 4-star hotel all on the same site! What a strange way to confuse customers! So with that out of the way I trudged out back to my 2-star accomodation, only to find that it is almost identical with an Ibis-Budget. Small room with just the basics. Not a room you would like to spend any time in. Very disappointing for 75 euros! I was really expecting something a lot better. Also, why call your hotel B&B if breakfast isn't included? This violates the whole concept of what a B&B is. Breakfast here is an extra item, and based on the quality of the hotel, I didn't have much confidence it will be very good. I had to get downtown to the station by 10 am on a Sunday, and when the bus didn't turn up at 8am I decided I'd better not risk the next one turning up. I ended up walking all the way to the centre, a good 2.5 miles by a non-pedestrianised way. On the positive side , the hotel is a very short walk to cite Europe with a very good food court. The Flunch serves French food cafeteria style at bargain prices. There is also a good burger place there. Still the words "YOUR HOTEL IS OUT BACK BY THE PARKING" will forever remain in my memory as B&B hotels slogan. Something akin to "OUT BACK WITH YOU, YOU SECOND CLASS CITIZEN! THAT'S WHAT YOU DESERVE!"