Itaca Colón by Soho Boutique Reviews

I found that the conditions of the wiring/sockets in the room initially booked, as well as the room we were moved to were extremely dangerous. I was electrocuted by the mains socket in the original room as the socket fell out of the wall when I touched the plug causing me to be electrocuted by the back of the socket and in a lot of pain. My partner insisted on being moved rooms because I was unhappy for our toddler to be in a dangerous room. The socket also came out of the wall in the second room that we were moved to. There was a third socket in the bathroom, which was away from the wall (all of which i have photographic evidence of). My partner complained to the hotel and asked for a 'hoja de reclamaciones' form (complaints sheet) and received a response saying that excessive force must have been used. This is completely untrue. I touched the first plug and it fell out of the wall with the socket. It should not be possible for the socket to come out with the plug, it hasn't happened in any other building we have stayed in, it doesn't explain why a third socket was away from the wall in the bathroom or why there appeared to be nothing holding the sockets in. I have serious concerns that the failure to acknowledge that the conditions were dangerous could lead to someone being killed. We had a toddler in the room. I feel that the response claiming I had used too much force is a worrying attempt to deflect responsibility and I am not confident the rooms will be made safe with such an attitude. In addition to this major issue/concern the furnishings looked old, there was significant dust under the bed and the WiFi wasn't working (a staff member claimed to be changing the router at around 9.30 in the evening). I have attached 4 photos to substantiate my comments, but we have more.