Hotels near Santa María de la Esperanza Church, Corredor del Henares

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

The hotel is cozy, clean and quiet. Breakfast is included and varied. It is according to your category. The staff treatment is very good. Recommended.

Modern new hotel! Responsive staff always ready to help! The rooms are small but everything is very well thought out! The only thing that was not convenient was the location of the hotel! There are no shops, restaurants nearby and nowhere to even buy water! To the airport 20 minutes about 25 euros

Habitaciones bien decoradas, de manera funcional. Baño impecable. Camas muy cómodas. Personal muy amable, servicial y joven. Los servicios de restauración, hay que pagarlos aparte. Hay minibar, pero vacío. Hay máquina de venta de aperitivos y bebidas, pero funciona, exclusivamente, con billetes de 5 €, devolviendo cambio. Inconveniente: está apartado del pueblo de Barajas, y del Aeropuerto. El taxi, desde la T1-T2-T3, cuesta aproximadamente 20 €. El taxi a la T-4, puede costar 24 € aproximadamente. Una de las ventajas que tiene, es que suele haber taxis parados junto a la puerta del hotel. El hotel queda lejos de las estaciones de metro, pero hay paradas de autobuses cercanas, que conectan con Madrid Canillejas.

We travel with 40 students aged 12 and the treatment of all staff was excellent. The rooms and bathrooms are spacious and the bed is very comfortable. The breakfast is very varied and the dinner is wonderful. There is a very good location. We congratulate all the staff of reception, restaurant and cleaning.

Location is great just a few minutes from Las Rozas Shopping Village, 25mins from the airport and only 20mins from the city of Madrid. Check in was smooth and I was helped by a lovely guy on reception. I didnt engage with many staff at this hotel but those I did were all friendly and polite. Guest room was on the first floor, shower was powerful although temperature of the water kept changing. Amenities are very basic, just shower gel and shampoo. You get 2 bottles of water that I found in the mini fridge. Bed was comfy and WiFi was pretty good but did buffer during busy times of day. Breakfast was a very simple affair. Few very greasy fried eggs and bacon or frittata under a heat lamp, then just cold meats, cheese, fruit, cereal and pastries. Plenty of coffee and juice. Negatives of the hotel.. 1. It was very noisy. Sound travels easily in this hotel. I could hear slamming doors, people walking about above my room, water pipes, even people coughing in other rooms, not ideal for light sleepers. 2. I had a do not disturb sign on my door but house keeping ignored this and came in while I was out to clean the room anyway. 3. There are no tea and coffee making facilities in the room. 4. No plugs by the bedside.

I thought it was a rural second-tier city hotel. The hotel photos on Trip.com looked earthy. The lobby was very stylish when I entered. The ceiling was high. The wall wrote hello in various languages. Welcome and goodbye as decoration. The room is very spacious and comfortable, the table is very wide and the socket is suitable for the temporary office needs of business travel. Note that generally European hotels do not provide combs, slippers, toothpaste toothbrushes. If you ask the front desk, you can provide disposable toothpaste toothbrushes for free, but there are no slippers. There are many choices for breakfast, rich fruit, freshly squeezed juice, and a variety of hot coffee can be selected on the coffee machine.

We were greeted by very nice staff upon entry to the Hotel. We had a room with two single beds which were very comfy and the room itself was very spacious with ample closet space too. The bath area was nice but not ideal - It was not a separate room but a part of the room that was sectioned off using see through walls. Nice design but not want you want for the bathroom area. The wifi connection from my room was not the greatest, I had to use my mobile data most of the time. There was no breakfast included with our stay but instead they had a separate restaurant with different opening times throughout the day. The hotel was located near a Lidl and other shops so our breakfast arrangements were sorted. There are plenty of bus stops nearby and it is roughly a 20min walk from the station which was not so bad for me. I’d give this rating a 3.5/5 if possible

Estuvimos una noche ya q fuimos q l warner y l verdad q fue una acertada elección. Habitación muy amplia súper limpia,reformada y súper bonita xa los niños tematizada como un castillo.. les chiflo!!! El baño amplio,limpio y un plato de ducha enorme. El personal súper amable y nos dejamos un juguete del niño y nos le guardaron hasta q pudimos volver a x el. El tema café y cacao gratuito la verdad q un punto a su favor se agradece. Sin duda volveremos y muy recomendable si vas a la Werner ya q está a 10 minutos en coche. Única pega parking completo cuando llegamos xo tb eran las 12 d la noche xo no hubo problema en aparcar cerca.

It was the second time that we stayed in this establishment, the first in January 2022, the same circumstances as in this last one, three adults with a pet, a 3kg dog on the first occasion and on this one we added a 1 and a half kg puppy, We make the reservation through booking, upon arrival the person at reception tells us that pets are not allowed, we tell him that we believe we have carried out the search with the pet admission filter, he asks if we can spend the night or we have to leave and They tell us that this time it's okay, we spend the night, and the surprise comes in the morning, the person at the reception has already changed, a guy who in a very bad way, let's say it just so, calls us scoundrels for bringing the dogs into the room. hidden, dear gentleman, luckily for us, what is left over are establishments where dogs are welcome and, above all, where there are no bitter people working. On the other hand, I do not recommend the hotel at all, the bad beds are not the next best thing, the pillows are as if you were wearing a jacket, very bad, in short a place to not return to.