Hampton Inn & Suites Corsicana

They canceled my reservation because I checked in after midnight and had to make another reservation and pay twice!!😡

I booked an accessible room. I was given a room on the third floor. It was NOT accessible. Nice,clean but NOT accessible. I called down to the front desk and asked if they had an accessible room available as this one was not. They said for me to come down to the front desk, get a key to a room on the fourth floor and check it out and see for myself. I refused and went down and asked what they considered accessible and two staff members just looked at each other. I asked what someone in a wheelchair would do. They said they had a room for a wheelchair person! I asked where it was and they said someone was staying there so it was not available. At that point, I felt like they were the least considerate and helpful staff I had ever dealt with so I drove across a short road to Holiday Inn where I had a lovely two nights! I usually like Holiday Inn the best but I read a rating of the hotels in Corsicana and the Hampton had the higher rating which is why I chose it AND said it had accessible rooms. Not true. Please consider this a complaint!

The check-in at the other properties with Hampton were easier. The time they acted as of they hadn't gotten my reservation. Along with having to reprovid all my information.

The property just changed management and it has been a big improvement! I can tell the difference in changes. I would recommend to stay here! You should see if there are any corporate rate or anything that can help you with your stay. Front desk manager is nice

Room was clean! Beds were great! Pillows were great! Hospitality was friendly! All was great.

Nice and comfortable. Good but standard breakfast. Had some steps on the ceiling noise but that did not last long and had a good night’s sleep.

I’d give this less stars but I was told there is new management that knows some work needs to be done. I’m here for a second week (unfortunately), but I’ll start with last week where I was on the third floor (king bed with shower). Large room, but not much furniture. Week 1: 1. The shower - if you step anywhere in the shower, it sounds like you’re stepping on old wooden creaky steps or cracking glass. It sounds unsafe. The ceiling needs repair. There are some spots where the caulking is moldy and needs to be redone. 2. Small old tv - for the room size, it’s super small. Forget about streaming - it won’t let you because it’s probably too old. 3. Housekeeping - threw away a receipt I needed for work, but did not toss the torn sweetener packet on the same bathroom counter. Day 1 I figured out that not only was the body wash completely empty - so was the shampoo. 4. On my third evening, I came to the room to find my key didn’t work. Not a big deal until day 4, using the same key and again, it did not work. I travel weekly, and I know how to keep my hotel card keys (the mobile app to open the door doesn’t work). At this point, I wasn’t super happy when I told the manager I must be having the worst luck. He initially suggested I should maybe go to the local carnival for funnel cake. Week 2. 1. After letting the manager last week know how I was not happy with how everything was going, he said he would take care of it. That wasn’t done as far as I’m concerned. I am in a queen bed room where the room is smaller, with a small tv. This time I looked and snapped a picture - the tv is from 2007. 2. After coming in after work on day 2, I realized trash was not removed from the room, but the towels were. They were not replaced. I’m on day 3 and I see the room was cleaned. I’m just happy my stay is almost over.

Convenient location & nearby restaurants

It was a good stay. Staff is great! Walls are thin so you can hear next door room. But overall in a good area and easy access to freeway.