SBH Costa Calma Beach Resort Hotel

On check-in, we were given a map and directed to our room by a lovely receptionist. It was a fair walk to the room, including having to walk along an outside pathway which connected 2 different buildings. On arrival to our room, we realised the name on the door, Nautilus Beach Hotel - not the hotel we booked! Also the room was covered in ants all over the floor and in the bath. The balcony had massive palm trees which took up the entirely of the balcony, there was no light on the balcony for night time, and always shaded during the day with no view due to the palm trees. We then returned back to the main hotel (the one we actually booked) to speak to reception. We were greeted by 2 different members of staff who we expressed said concerns to. We were informed it shouldn’t be a problem to switch rooms and to come back the next morning to speak to reception then due to the time of night. So, the next morning we went to speak to reception. We again stated our concerns. We were then informed there is a charge of 35€ per room to change room. So another 35€ per room to actually be put into the hotel we booked and paid for? We stated we had spoken to 2 people the night before and they informed us it wouldn’t be an issue to change rooms. The man on reception (not sure of name but has a man bun working 02/12) had an attitude and was quite rude to be honest. He informed us it’s not a different hotel, it’s all the same hotel (with a completely different name on the front of the building and the hotel room doors?). He stated there was nothing else he could do as that is their policy and he would need to speak to his manager, we were told to come back again after 11am. When we went back after 11am, we were advised he had spoken to his manager but there is still a charge to change room, even though the room was covered in ants? He then stated he would speak to his “chef” but that wouldn’t be until the following day, and to come back after 11am then. He stated he would get someone to bug spray the room but this never happened. This was now day 3 out of a 7 day holiday. Eventually we gave up trying as we kept being pawned off. After speaking to other people in the hotel, this happened to multiple people, with them being on day 4/5 of trying to get a room switch. There was an A4 piece of paper which was a list full of guests who were wanting a room change. (This says a lot!) I’m assuming the Nautilus Beach Hotel building has been bought over by Costa Calma Beach Resort or is their sister hotel I’m not sure -however it feels like an abandoned building. The rooms could do with being redecorated as they are very old fashioned. Also was very strange, but there was no plugs in the bathroom sink or bath tub, so is impossible to take a bath. There was a fridge in the room, and you can hire a safe for 38€ for 1 week which includes a 10€ deposit. Other than the cleaners cleaning the rooms daily, there was never any other members of staff seen in there. It stated tha

I found all the staff very friendly and helpful; room was cleaned everyday; food was plentiful and varied, though tended to be luke warm sometimes. The "singles" table in the restaurant is a good idea, though perhaps "Solos" might be a better name for it and perhap it could be flagged up .... it took me 4 days to realise it was there..... met variety of people, different ages and nationalities and enjoyed some good, and often hilarious conversations! The animators worked hard at the variety of activities and entertainments. Could I request a new set of table tennis bats please!! The pools and beach area are lovely, always plenty of sunbeds. Nice to have some "quiet" areas indoors too. This is a good "all inclusive" hotel ..... there are not a lot of restaurants and shops close by. I did find Los Piratos bar , open evenings wirh music and Salsa dancing on Fridays! (took a taxi there ) It was a nice touch to receive a Christmas Stocking for each room on St Nicholas day, December 5th. I would stay here again.

We were pleasantly surprised by this hotel. The food was good ,plentiful and there was always a wide choice of meats ,fish and vegetarian dishes . We were a group of 5 including 2 children and we always had plenty to eat at every meal. The rooms were clean and spacious, and the cleaning staff came almost every day. There were no ants or creeping insects. There was a hairdryer and toiletries The beer and wine were fine,but the spirits were weak,and the cocktails not very nice..but that wasn't a big problem. The entertainment at night was good most nights and ok the rest of the time. Each member of the hotel staff was pleasant, hardworking and very professional . We all thoroughly enjoyed our holiday, especially the children and we could not find anything to complain about and as such we would be more than happy to holiday at this hotel in the future.

Lovely 5 night stay, heated pool JUST warm enough Very nice 5 night stay. The heated pool was however not quite as warm as we hoped; I believe it was set at 24 degrees which when windy (which it often is in Fuerteventura!) isn't particularly warm; it's okay if you keep very active but we got cold splashing around with our child. For comparison, went to another place (in Marrakesh) where the pool was 30 (though that is very warm!). Large choice buffet & great quality but they need more coffee machines at breakfast, queues were ridiculous. AI was pretty good, included a few cocktails too. Fairly eco friendly with the reusable plastic cups but no recycling options/bins in room or around. Some areas could do with touching up (the large skip with old trees in wasn't very attractive).