Elba Costa Ballena Beach & Thalasso Resort Reviews
Elba Costa Ballena Beach & Thalasso Resort
Av. Carla de Orleans, 12, Costa Noroeste, Andalusia, 11520, SpainView Hotel Details
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Elba Costa Ballena Beach & Thalasso Resort Guest Reviews
4.2/5
Very Good
75 review
Verified reviewsLocation4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(75)
Positive reviews(43)
Reviews with photos/video(11)
Negative reviews(4)
Guest User
Standard Room
Stayed in May 2022
Couples
2 review
Amazing
Posted on May 8, 2022
An incredible place, the spectacular adult pool, we will not hesitate to return
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Guest User
Standard Room
Stayed in May 2022
Couples
1 review
Very Good
Posted on May 23, 2022
All very well, perhaps a little left the cleaning of the pool loungers. Lots of dust.
but very nice
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Guest User
Standard Room
Stayed in May 2022
Couples
1 review
Great
Posted on Jul 11, 2022
We made a reservation in May and the hotel was in quite a bit of maintenance.
The room was very nice and had everything you needed.
Very complete breakfast.
I would repeat
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CInma
Standard Double Room with Golf View
Stayed in Sep 2022
Business travelers
5 review
Outstanding
Posted on Sep 17, 2022
Everything is great. Very comfortable and with many amenities
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MuñozAngel
Standard Room
Stayed in Jul 2023
Couples
2 review
Very Good
Posted on Aug 22, 2023
Muy bien ubicado para acceder a la playa. Fueron muy amables y nos permitieron ampliar el horario de parking para disfrutar del último día de playa.
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Jose Manuel
Double or Twin STANDARD 2 ADULTS
Stayed in Apr 2023
Family
1 review
Outstanding
Posted on Jun 9, 2023
Perfecto y agradable
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carahuevo
Stayed in Aug 2024
Couples
Posted on Aug 30, 2024
Families take over everything! Couples feel overwhelmed and overlooked! We did not have a nice ex pero ende this time! Noisy room ( 360) We were kicked out of the couples buffet twice and we saw kids in the only adults pool. A bit too much. We will not come back in a while !
Response from Property: Dear valued guest, Many thanks for the time you have spent in sending us your feedback. We are so sorry to hear that your experience has not been as nice as it should have been. Concerning being surrounded by children and families, I kindly inform you that, as we are a family hotel, it is complicated to find spaces where children are not found. But we have also adults-only facilities, such as our swimming pool and the buffet, where children are not allowed to access; looking for the calm and comfort of the guests who prefer this kind of facilities. On the other hand, the acces to the adults-only buffet is subject to the availability of tables. We would recommend you to have breakfast there at around 9:30am, and to dine at around 21:00pm or after 22:00pm; which are the least overcrowded timings. We will be more than happy to welcome you back in the very near future. Yours faithsfully, Rocío Flores - Assistant General Manager - Hotel Elba Costa Ballena
Oliver P
Stayed in Aug 2024
Family
Posted on Aug 3, 2024
FOOD POISONING and horrible customer service 1. I got severely food poisoned at the buffet. 2. There is mole in the bedrooms and bathrooms 3. The pools are not properly cleaned, leading to significant amounts of black algae. 4. Possibly bed bugs in the hotel - we have all been bitten by something during night at least Despite medical confirmation and pictures, the hotel manager denied all responsibility and said that it was “his business ethics to prove clients wrong”. When we asked for compensation for the extra night we were forced to stay in the room while I vomited he threatened that he would have the police arrest our family if we didn’t pay in full immediately. Horrible experience. Stay clear. Nice beach but unbelievably bad experience at a “4 star” hotel. Stay away if you care for your health.
Sue D
Stayed in Oct 2024
Couples
Posted on Oct 24, 2024
My husband and I have just returned from a three night break at this disappointing hotel. The rooms were clean and comfortable but the facilities were poor. The swimming pool was open from 12:00 noon to 6:30pm. This was unacceptable as we enjoy a morning swim. Pool/beach towels could only be hired for €15 from the spa whose opening hours were 11:00- 7:00. The spa cost €28. We were told that parking would incur an additional cost of €20/day. Of the many restaurants listed only the buffet was open for breakfast and dinner (no lunchtime offerings!) Breakfast was chaotic with only one egg/pancake chef available and lengthy queues. The food/drink options for breakfast were acceptable, if a little bland in taste, and the food was not piping hot. Dinner was mediocre. We only had one dinner, preferring to drive some distance to get a good meal. There were no room service options. When my husband mentioned the lack of food available the receptionist told him they didn’t care about their customers!! He has written to the hotel detailing this!The rooms did have a minibar which had drinks and a Kitkat. I am disabled and had my walking seat stolen from reception when we were checking in. The staff were most unhelpful when I told them. I would not recommend this hotel.
Response from Property: Dear valued guest, Many thanks for sending us your review. We are so sorry to hear that your experience has not been as comfortable and satisfying as it should have been. We kindly inform you that, due to the winter season and subject to our occupancy, not all our restaurants are open. Regarding the quality of our buffet, I will personally transfer your feedback to the departments involved to improve our service, as we strive to offer a maximum-quality experience for all our guests. Moreover, I will also speak with our staff at the Front Desk for the situation you experienced to not repeat it again. Concerning the swimming pool, we adapt the opening hours to the hours of maximum light, specially during the winter months that the temperatures become lower. What the price of the parking is concerned, we kindly offer parking spaces at our indoor parking at the price of 12€ a day, subject to availability upon arrival. Should you not want to pay extra charge for the parking service, it is also possible to park your vehicle for free nearby the area where the hotel is located. Under the name of the entire team, we are really sorry for the disturbances caused during your stay. We will be delighted if you give us a new chance of welcoming you back in the near future. Yours faithsfully, Rocío Flores - Assistant General Manager - Hotel Elba Costa Ballena
Explorer281665
Stayed in Oct 2024
Couples
Posted on Oct 23, 2024
Facilities very limited in the 'off' season, ie from October. This is not made clear on the website, which is misleading. Just one of the food outlets available, a buffet dinner at €25. Swimming pool only open for a few hours in the afternoon. Limited parking, unless you want to pay additional €20 a day (website quotes €12.00).
Response from Property: Dear valued guest, Many thanks for sending us your review. We are so sorry to hear that your experience has not been as comfortable and satisfying as it should have been. We kindly inform you that, due to the winter season and subject to our occupancy, not all our restaurants are open. Concerning the swimming pool, we adapt the opening hours to the hours of maximum light, specially during the winter months that the temperatures become lower. What the price of the parking is concerned, we kindly offer parking spaces at our indoor parking at the price of 12€ a day, subject to availability upon arrival. Should you not want to pay extra charge for the parking service, it is also possible to park your vehicle for free nearby the area where the hotel is located. We will be delighted if you give us a new chance of welcoming you back soon. Yours faithsfully, Rocío Flores - Assistant General Manager - Hotel Elba Costa Ballena
Guest User
Stayed in May 2024
Other
Outstanding
Posted on May 11, 2024
Wonderful evening at the Elba Costa Ballena Resort! Staff was amazing and very supportive of our group function. Highly recommend the Barrosa room for get togethers and private events. The view from the balcony was beautiful and the room layout accommodated all our needs to make a memorable experience. Cannot say enough about the attentive and friendly service. Thank you for the memories. Will be back again.
Guest User
Stayed in May 2024
Other
Very Good
Posted on May 1, 2024
For the most part this was a great stay. Our room was immediately upgraded by the friendly front desk staff when we found that we'd been given two single beds rather than our requested double bed (fortunately we weren't there in the high season so this switch was easily possible). The room itself was still quite basic but with a comfortable bed and excellent shower. The buffet dinner and breakfast was varied and quite tasty--but, to repeat another earlier comment, a bit salty for us. We particularly enjoyed renting bikes and riding along the beautiful ocean-side bike path. The reason for the 4-star review is partially because of surprise over extra charges (the safe in the room isn't free, alcoholic drinks cost extra with dinner) but primarily because of the spa. The spa pool itself is fine, nothing particularly special, but OK. We booked a couples 'healthy back' massage, and while the young woman who gave the massage was kind, it was a huge disappointment that, for that price and for a 'couples' massage, she was alone! That meant that one of us had to just lie there with some warm gel and pad on our back while the other had a massage. Given that the hour-long 'massage' began with a 10-15 minute session in separate jacuzzi tubs, the actual massage time was about 15-20 minutes each. Not worth it.
Guest User
Stayed in Apr 2024
Other
Outstanding
Posted on Apr 2, 2024
A very enjoyable experience, all service good, staff very pleasant and engaging, nice walking paths in the area and some just back off the beach in the dunes to avoid any wind. Rooms very comfortable, well appointed. Reception friendly in dealing with any issues
Guest User
Stayed in Mar 2024
Business travelers
Outstanding
Posted on Mar 29, 2024
Elba Costa Ballene is a fantastic Hotel in the perfect location, the Management and staff are second to none, very very friendly and helpful. You are made to feel welcome from the very start and you can see that they enjoy there job . The buffet both mornings and evening is excellent, great selection and first class quality…… Many Many thanks for a great stay and we can’t wait to return 🙏🙏
Guest User
Stayed in Feb 2024
Other
Posted on Feb 29, 2024
Good experience but property needs to be modernized. Decor is ok but updated. The buffets had plenty of options especially seafood. We wished drinks were included in the buffet purchase price. Golf course was beautifully maintained even during the off-season.
Response from Property: Dear Nia, We greatly appreciate your detailed review. We are glad that you had a pleasant stay at our hotel. We will take your comments into account to continue improving Best Regards from Costa Ballena!