Azalaï Hôtel Cotonou Reviews
Azalaï Hôtel Cotonou
Quartier Ganhi, Cotonou, Littoral, BeninView Hotel Details
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Azalaï Hôtel Cotonou Guest Reviews
3.5/5
30 review
Verified reviewsLocation3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All reviews(30)
Positive reviews(17)
Reviews with photos/video(4)
Negative reviews(4)
Danny_7
Standard Room with City View
Stayed in Oct 2023
Business travelers
8 review
Posted on Dec 2, 2023
A nightly price of 40 to 50 dollars is enough.
When I complained that check-in took almost an hour, they did not say sorry but instead responded with an annoyed look on their faces.
The bedding was old-fashioned, like something from the 80s, and the bed was in bad condition, causing back pain.
There are only two elevators, which are old-fashioned, and the gym looks like a small corner store in a small neighborhood with a few pieces of equipment crammed together. The person who looks like the gym manager is sitting barefoot, scratching his toes without paying any attention to guests.
Other amenities such as restaurants, bars, etc. are all old, cramped, and crappy.
The swimming pool was the best, but even though it was a hotel, the water was muddy so I didn't go swimming because I thought the water quality would be bad.
conclusion. Strong recommendation
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Anonymous User
Superior Double Room
Stayed in Aug 2023
Business travelers
11 review
Amazing
Posted on Oct 4, 2023
The service and environment are very good. The hygiene of the room needs to be improved. There is too much dirt between the floor tiles.
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Claychen
Standard Room with City View
Stayed in Oct 2023
Business travelers
8 review
Very Good
Posted on Nov 13, 2023
There are only a few hotels in Benin. There is no choice. The location is OK.
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Rundalinzong
Superior Double Room
Stayed in Feb 2023
Business travelers
5 review
Great
Posted on Mar 31, 2023
The beach is very nice
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Richard Antonin DOFFONSOU
Standard Room with City View
Stayed in May 2024
Business travelers
2 review
Amazing
Posted on Jul 26, 2024
Un bref séjour, mais apprécié avec une variété culinaire de tout horizon. Un personnel actif.
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Stayed in Feb 2024
Business travelers
Very Good
Posted on Mar 21, 2024
Staff was very friendly and professional, airport pickup and drop off were on time & only a short 15 min drive to/from the hotel. Hotel was clean, restaurant buffet was limited but tasty. Pool is nice. Conference room was simple but fully adequate. Halls to the guest room were drab. Guest room and bathroom were nice. Only serious problem is the air conditioner. The AC capacity for the guest rooms is far too small for the number of rooms in the hotel. I never had more than the slightest bit of air flow and the temperature never dropped below upper 70s F. I requested a fan but the hotel has none. The housekeeper also turns off the AC during the day so when I arrived my room temperature was well over 80 degrees and took quite a while to cool just a bit. Then during the day, he turned it off and when I returned late afternoon the room was hot again.
Response from Property: Dear sir Thank you for your note on your stay at Azalai Hotel Cotonou. Your rating encourages us to continually improve our service and strive for excellence. We are always looking for ways to improve our hotel as a whole, and we appreciate your note. It was a great pleasure for us to welcome you. We thank you for staying at Azalai Hotel Cotonou and hope to welcome you back soon. Yours sincerely Fabrice MOSSI Deputy Front Office Manager
Guest User
Stayed in Dec 2023
Other
Posted on Jan 23, 2024
The hotel was a complete disappointment. The Air conditioning does not work. I stayed there for 4 days and I was sweating the whole time. Benin is a very hot country but the hotel room is even hotter. I complained so many times but no solution was done. I will never come here again.
roryjdoyle
Stayed in Nov 2023
Business travelers
Posted on Dec 1, 2023
Azalai hotel is conveniently located just 15 minutes to the airport. Basic rooms. Power supply failure happened almost daily. Basic breakfast. Nice pool. Basic gym. Air con was noisy in my room. Nice view of the sea. Not allowed to walk on the beach. Hotel needs a complete renovation
Response from Property: Dear Mr DOYLE Thank you for your note on your stay at Azalai Hotel Cotonou. Your rating encourages us to continually improve our service and strive for excellence. We are always looking for ways to improve our hotel as a whole, and we appreciate your note. It was a great pleasure for us to welcome you. We thank you for staying at Azalai Hotel Cotonou and hope to welcome you back soon. Yours sincerely Fabrice MOSSI Assistant Reception Manager
Guest User
Stayed in Dec 2022
Business travelers
Posted on Jan 31, 2023
The hotel is wonderful. Great location by the sea. Quick access to the airport and Harbor. Internet in my room was very poor. I had to always get out of my room to the lobby if I wanted to get any work done. Right in front of my door in the corridor, the internet worked but the moment I stepped in the room it got messy.
6/10
Response from Property: Dear valuable M. MKOCANSEY First of all I would like to thank you for the precious time spent on feeding us with your comment about your stay at Azalai hotel Cotonou. We regret for haven’t been able to satisty your expectations. I read your comment with interest and care and I have mad a meeting with my IT team, and checked the room and set an action plan so that never ever this kind of comment will come back on tripadvisor. We at Azalai Hotels group, strive to make every guest stay the most comfortable. We hope to see you once again for make you having a greater experience than the previous one. FABRICE MOSSI FRONT OFFICE MANAGER
Guest User
Stayed in Dec 2022
Business travelers
Very Good
Posted on Jan 31, 2023
This is a good hotel. I think for convention events it's one option in the Cotonou city. Next to the Port Autonomous of Cotonou, easy to see ships movement all the day. Guest room it's fine, but no hot water shower. Restaurant for breakfast and other meals is international standard.
myway79_13
Stayed in Aug 2023
Travel with friends
Posted on Sep 7, 2023
The hotel is under construction so no swimming pool. No outdoor bar. We still pay the price! I had to change rooms because the 1st there was work outside on the terrace... No water pressure in the rooms. Spacious room Remote control that works every other time Don't go to the hairdresser. Sad and messy living room. Haircut to see again... Breakfast. We'll bring you the bill as quickly as possible. We can't take our time. Classic buffet. No information on breakfast or lunch prices. Buffet included or not etc... even the staff is not sure of the price and how it works. For a hotel of this standard I expected better.
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Response from Property: Cher M. je voudrais tout d'abord vous remercier pour le temps précieux que vous avez consacré à nous faire part de votre commentaire sur votre séjour à l'hôtel Azalai de Cotonou. Nous regrettons de ne pas avoir pu répondre à vos attentes. J'ai lu votre commentaire avec intérêt et attention. Sachez que la direction de l'hôtel a établi un plan d'action afin de corriger ses imperfection dont vous avez mentionné. Chez Azalai Hotels group, nous nous efforçons de rendre le séjour de chaque client le plus confortable possible. Nous espérons vous revoir pour vous faire vivre une plus grande expérience que la précédente. FABRICE MOSSI CHEF DE RECEPTION
M Z
Stayed in Mar 2023
Travel with friends
Outstanding
Posted on Apr 21, 2023
Our stay at the AZALAÏ COTONOU hotel was very pleasant; the swimming pool area is friendly and the immediate proximity to the beach and its easy access is very appreciable, which is extremely rare in Cotonou. The staff is professional, especially the FIDELE reception agent who is welcoming, smiling and efficient. A big thank you to Fabrice, assistant reception manager. He showed great professionalism: he listened and found adequate solutions during a situation that I experienced. The breakfast buffet is varied and invites a moment of pleasure for our taste buds. All the catering staff were also very professional. Congratulations and thank you!
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Response from Property: Dear M.ZAFRA First of all, I would like to thank you for the valuable time spent in leaving this comment about your stay at Azalai Cotonou Hotel. We are deeply happy to have met your expectations and to have given you the Azalaï experience. Your comments motivate us to serve you better during your future stay. At Azalai Hotels Group, we strive to ensure that every guest has the best stay ever. I hope to welcome you again and make your next stay a truly wonderful one. Thank you for your rating; please let me know when you would like to visit us again. I will personally ensure that you are comfortable with us. FABRICE MOSSI RECEPTION MANAGER
Guest User
Stayed in Jan 2023
Business travelers
Outstanding
Posted on Feb 10, 2023
An excellent memory, an African atmosphere, pleasant and calm environment. A great view of the sea. Pleasant and smiling staff. I highly recommend it to all travelers in Cotonou. A pride for all of Africa..
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Guest User
Stayed in Dec 2022
Family
Posted on Jan 31, 2023
Hello, I find the framework correct. But I did not understand that I was required to pay in full for my stay as soon as I picked up the keys at the entrance on the grounds that this is a requirement from Management. I find it inelegantly inappropriate and borderline disrespectful to customers. Although this requirement does not appear anywhere in booking. It's really a shame this habit of distrust of Management towards customers. Other customers like me have already experienced this disturbing situation. Customers choose your hotel and you trust them. This does not honor your establishment. I ask you to stop this. I strongly denounce it and give a red card to management
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Guest User
Stayed in Dec 2022
Couples
Posted on Jan 31, 2023
We only stayed one night and our experience was horrible! We changed rooms 3 times! In the first room the water was leaking from the ceiling, we had to wait 30 minutes before being relocated to the second room. When we got there, the bathroom floor flooded when we tried to take a shower. Another 30 minutes of waiting before being relocated to the third room which smelled very strongly of mold! The entire floor had a musty smell and clearly the hygiene of the rooms was not respected! We had a very bad night at this hotel and finally when we left we were accused of having eaten chocolate and peanuts even though there was no food in the room! I would like to point out that following ALL these events no refund or compensation was offered to us for the inconvenience, on the contrary they tried to extract another amount of money from us before our departure following false accusations! Honestly, we have never had such terrible service! I recommend everyone to AVOID this hotel! Your stay will be much more pleasant in another place!
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Response from Property: Dear Madam MARIANE I would first like to thank you for the valuable time you spent giving us your comment on your stay at the Azalaï hotel in Cotonou. We regret not being able to meet your expectations. I read your comment with interest and attention. Please know that I organized a meeting with my team, checked the room and established an action plan to ensure that this type of comment never returns on tripadvisor. At Azalai Hotels group, we strive to make each guest's stay as comfortable as possible. We hope to see you again to give you a greater experience than the last one. FABRICE MOSSI ASSISTANT RECEPTION MANAGER