Name: Coulsdon Manor Hotel and Golf Club
Address: Ct Rd, Coulsdon, CR5 2LL, United Kingdom, Ct Rd, Overseas, United Kingdom
Rating: 3.7

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Coulsdon Manor Hotel and Golf Club Reviews

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Set in a golf club ground is quiet and a bit oldy worldy. The rooms are comfortable although they could do with freshening up the decor and bathroom. The staff is helpful. The food was ok-ish

A lovely place to stay, from the welcome by Sandra & Sharon to the friendliness of Joseph & Mike the barmen, top hotel.

房間我們3人，很舒服，加床也才10鎊。晚餐選擇很多，有牛扒，味道也很好！服務nice。高爾夫18洞+租桿=31鎊，4:30一定天黑，4-4:30建議用綵球，不然找不到球的。

There were three of us in the room, which was very comfortable, and the extra bed was only 10 pounds. There are many choices for dinner, including steak, which tastes very good! Service is nice. 18 holes of golf + club rental = 31 pounds. It will definitely get dark at 4:30. It is recommended to use colored balls from 4 to 4:30, otherwise you will not be able to find the ball.

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a bedroom with a four - poster bed , a chair , and a dining table in the room at Coulsdon Manor Hotel and Golf Club

three men are playing golf on a green field with trees in the background , and one man is lining up a putt at Coulsdon Manor Hotel and Golf Club

a map with a blue marker indicating the location of coulson manor golf club at Coulsdon Manor Hotel and Golf Club

a map with a blue location marker for coulsdon manor and golf club , marked on the road at Coulsdon Manor Hotel and Golf Club

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Arrived today at the hotel at 1500 to check in having booked disabled room plus one other almost three months ago.   The receptionist apologised to me and said lift wasn’t working, but an engineer was currently at Rotherhithr and would be there in two hours.    As my 89 yo mother uses a wheelchair and we had travelled five hours to get there that was a bit irksome, but I arranged for us to do something else until lift was ready.  The said they would call when it was working.   At 1800 I had heard nothing so called and was told engineer had four hours to attend and would be there soon.   1900 called again, no engineer and Sharon reiterated the four hour slot and there wasn’t anything she could do. I told her that my my mother wanted her room as she was very tired and she made some calls. She reiterated the four hour rule, I reminded her that at had arrived at the hotel at 1430 and it wasn’t working then either.  She chose to be one defensive mentioning I didn’t check in until 1500. That is correct but I was with family there earlier and it had already failed before I checked in.   I asked her to make alternative arrangements for us for the night and she said she would try.  What that actually transpired was she said there was no hotel nearby with rooms and she couldn’t help and I could have a refund. Hardly helpful, and she didn’t seem to realise the gravity of an 89 year old lady needing a lift to get to a pre booked room and that a refund was not the answer, but good customer service was needed. I asked her to contact her management to arrange something.  She tried but to no avail.   I called advise her that within ten minutes I had found hotels nearby (and trust me at this point I’m stressed and getting irritated that she seemingly had no intention of helping.   She couldn’t have tried hard as the local premier inn had availability (I told her first it was a travelodge but she chose to patronize me that there wasn’t one on the Purley way - and anyway the room was a available.  Thatnlast statement is correct but without throwing Ann elderly lady over my shoulders it was inaccessible.   I went to the hotel alone to retrieve bags dropped earlier and still she argued that the room was available and that the lift engineer was there!   The lift still didn’t work and rather than argue with this woman kept repeating she could do NOTHING And that the room was available I chose instead to deal with another member of staff - retrieved bags to go and collect my mother and stay elsewhere.   We will return tomorrow for the remainder of the stay and I will raise in person with the general manager.   My family is spending around £1000 at this place for a special event this weekend. Some empathy would have been in order, and there is the issue of breach of contract i intend to raise with the general manager on this occasion.    I appreciate things do go wrong but it seems there is no plan to deal with an event such as this.   I feel the woman was possibly willi

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Discover 100 reviews of Coulsdon Manor Hotel and Golf Club, rated 3.7 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Coulsdon Manor Hotel and Golf Club Reviews: 100 Verified Reviews Latest 2024 | Trip.com

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Coulsdon Manor Hotel and Golf Club Reviews

Coulsdon Manor Hotel and Golf Club

Coulsdon Manor Hotel and Golf Club Guest Reviews