Latest Hotels Reviews for Council Bluffs

Harrah's Casino & Hotel Council Bluffs
3.7/595 Reviews
This hotel was great! Everything was clean and the bed was amazing. I will say that the pillows are embarrassingly small. Of course, the bathroom was a little outdated but it was clean so it was fine. I will say while I was checking in, this gentleman named jerry was checking in in front of me. Apparently he stays for four days every week. He was upset because his usual room that he likes (odd number and on the end of the hallway) was taken already. He was incredibly hostile to the front desk worker. I forgot her name but she was a manager and had dark hair. She was very nice to this gentleman and handled the situation appropriately. Jerry was so hostile that she had to get security to come. He threatened her and cussed her up and down over this particular room. She literally had put him in the next room over, which should have been fine. Regardless this made me and my husband and the other guest have an extremely long wait to check in. This gentleman ended up yelling at all of us when he was finally done checking in. The way he treated this hotel employee made me want to go stay at Amstar because I didn’t feel safe. You would think that Harrah’s would care more about their employees safety than one single player who obviously just needs a place to stay for four days a week. Other than this awful check in experience, I enjoyed my stay.

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