Reception 9/11 Bass Ave, Cowes, Victoria, 3922, AustraliaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Phillip Island Apartments Guest Reviews
4.2/5
Very Good
16 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
Filter by:
Sort by:
All reviews(16)
Positive reviews(16)
Reviews with photos/video(2)
Anonymous User
Executive Deluxe Three-Bedroom Apartment
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Place is clean and around the city. Supermarket is nearby as well.
Iamzitalai
One-Bedroom Apartment
Stayed in Sep 2024
Couples
16 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Just 5 mins walk to the downtown. If the room can have the heater, it will be great.
G Yip
Deluxe Three-Bedroom Apartment
Stayed in Aug 2024
Family
3 review
3.7/5
Posted on Aug 4, 2024
1 toilet only in a 3-bedroom apartment was very inconvenient.
ChengXing
One-Bedroom Apartment
Stayed in May 2022
Couples
6 review
3.7/5
Posted on May 16, 2022
Good location, near everything, and clean room, but near no service.
Guest User
Two Bedroom Apartment
Stayed in Nov 2021
Family
1 review
4.2/5
Very Good
Posted on Nov 22, 2021
This is a really lovely apartment. So close to the shops, all of Cowes attractions and the beautiful beach. Very spacious and a great balcony, pool and spa. Unfortunately we had a leak in the toilet but I am going to email management. One flight of stairs to the second level where our apartment was. Very impressed and would stay again. A few more toilet rolls would have been nice and a few packets of washing powered rather than the one but the supermarkets are five minutes away.
Response from Property: Thank you for your review and for choosing to stay with us. We appreciate your suggestions and that you contacted the onsite duty manager regarding your issues. We are delighted you would choose to stay with us again and hope to welcome you back again.
Guest User
Deluxe Two-Bedroom Apartment
Stayed in Sep 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 23, 2024
The room is large and well-equipped. The only downside is that only the living room has air conditioning, which makes it a bit cold when sleeping at night.
Original TextTranslated by Google
Guest User
Deluxe Three-Bedroom Apartment
Stayed in Aug 2024
Family
5 review
3.7/5
Posted on Aug 23, 2024
The room wifi is completely unavailable. The apartment is quite large, with 3 bedrooms and 1 living room. Only the living room has a heater.
Original TextTranslated by Google
JYLo
Three-Bedroom Apartment
Stayed in May 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jun 4, 2024
There are supermarkets and restaurants nearby.
Original TextTranslated by Google
Anonymous User
Two-Bedroom Apartment
Stayed in Aug 2023
Family
14 review
5.0/5
Outstanding
Posted on Aug 26, 2023
Great aparthotel! Close to bustling area! Walking distance to the beach! It is convenient to eat and play! Hygiene is also very good
Original TextTranslated by Google
Guest User
Stayed in Mar 2024
Other
3.0/5
Posted on Mar 16, 2024
We love Phillip Island Apartments and has been our go to place to stay over 3 years while on Phillip Island, we preferred the ground floor apartment 27, over the years it started to look worn out to our surprise the kitchen and 2 bathrooms have been updated to a good finish the rest of the furnishings remained the same however still comfortable. However, we did not appreciate the possums running around the ceiling and making noises between the floors all night keeping everyone awake, it was stressful and upset the young children, when we advised the reception staff, while they smiled, they advised this was common for the apartments and left us with the impression there was no intension to rectify the problem. This was the first bad experience we have had with PIA and will not be a returning tenant
Guest User
Stayed in Sep 2023
Travel with friends
5.0/5
Outstanding
Posted on Sep 18, 2023
A spontaneous girls weekend away &a gut instinct to book here paid off. From the moment we checked in with Chris, who was welcoming, friendly & had such a warm personality we loved our stay. Definitely a home away from home! Our room on the 1st floor of the 3rd lobby was perfect! It was clean & spacious. With 2 bedrooms sleeping up to 4 people a good sized kitchen, meals area with a combined tv/lounge space, you don’t feel cramped in. Our deck looked over a little garden . The pool & hot-tub was perfect even if the weather wasn’t overly hot. The beds made for a wonderful nights sleep… something about crisp white hotel bed sheets. The apartment has washing/drying machine, a shower/bathtub, toilet and a second shower. I will definitely be booking here again! I only have one suggestion… a small coffee machine would be heaven in the kitchen ☺️ Thank you Chris & Tony
Guest User
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 1, 2023
Large, clean, comfortable, well equipped, 2 bedroom apartment with excellent sound proofing so we weren’t disturbed by outside noise and more importantly didn’t need to worry about our kids waking others. Professional, considerate staff. Terrific location close to beach, restaurants and supermarkets.
Guest User
Stayed in Apr 2023
Family
4.0/5
Very Good
Posted on Apr 10, 2023
Walking distance from choices of restaurants in the Main Street and Coles. The room is spacious thou there is lack of heaters in the rooms. Wash basin is a bit broken though it’s acceptable. It’s good for a short weekend break in Philip island.
Guest User
Stayed in May 2022
Other
4.0/5
Very Good
Posted on May 18, 2022
My daughter, granddaughter and I stayed for just one night but wished it was longer. We managed to fit in a swim in the pool and enjoy just some of the room's amenities. Cleanliness was obvious in the apartment and the bed was sooooo comfortable.
Guest User
Stayed in Nov 2021
Couples
3.0/5
Posted on Nov 26, 2021
Beware you have to leave $500 bond from your credit card. They are stressed about what time you arrive. We rang them the day before to say we would arrive about 2pm. We received a phone call at 1.50pm prior to arrival checking on us again when we were literally down the road. The staff were also unfriendly when we did arrive. Decent apartment. Good location in Cowes.
Response from Property: Dear Michelle, Our apology that your experience was not ideal. You are correct that we have introduced a policy of taking a pre-authorisation on a the guest's credit card for $500 on arrival, in line with other properties. We have only done so because of issues with guests causing damage to the apartments and facilities. While our staff can be zealous when checking arrival times, it is meant well to try to make sure your arrival and check in is seamless and friendly and we are sorry that on this occasion, that was not your experience. Thank you for sharing your feedback o this process and the apartment location being good.