Guest User
June 27, 2024
🌟🌟🌟🌟🌟 My recent stay at Ibis London Gatwick was an absolute delight, thanks to the exceptional customer service provided by Vanessa, the outstanding receptionist at the hotel. From the moment I arrived at the hotel, Vanessa's warm and welcoming demeanor made me feel like a valued guest. She greeted me with a genuine smile, took the time to answer all of my questions, and provided me with helpful information about the hotel and its amenities. Her professionalism, empathy and attention to detail during the check-in process were truly impressive considering I did not have a prior booking and was a walk in guest. Throughout my stay, Vanessa continued to exceed my expectations with her exceptional customer service. Whether it was assisting with travel arrangements, providing directions to local amenities, or simply offering a friendly greeting whenever I passed by the front desk, Vanessa's commitment to ensuring that I had a memorable and comfortable stay was evident in every interaction. I must also commend Gihan, a remarkable member of the restaurant team, for his exceptional service as well. I would highly recommend this establishment to anyone seeking a top-notch hospitality experience. Thank you, Vanessa and Gihan, for your exceptional service and for making my stay at Ibis a memorable one. I look forward to returning in the future and experiencing your outstanding hospitality once again.