Gatwick Crawley Town West

When I arrived I was a little worried as the hotel appears in the middle of nowhere (garage next door) not much else (but it was dark) I decided to go down for dinner on the restaurant as it was the easiest option, but couldn't have been better looked after, great food but what made it better was the staff, when you are on a solo trip, you can feel alone, but Tiago, Danny Cassie and Emily made me feel at home. Definitely not the feeling you get in some hotels, but they shone and I left feeling full both in my belly, but also in my heart, the kindness shown really was well appreciated. Also the room was so comfy, and plenty of space, I was so pleased to see a bath! ❤️❤️

Lovely staff. The lady at breakfast was VERY helpful. A very comfortable bed and a quiet room, so we had a good night's sleep. Unfortunately the shower was over the bath and I was unable to access the bath. There was plenty of room in the car park, but the car park itself needed much TLC and tidying up.

Firstly the positive. We were attending a funeral and arrived in the morning and they very kindly sorted out a room for us. We ate in the restaurant in the evening and the food was actually pretty good, and whilst only a few others were eating they were clearly short staffed as it took a longtime to be served and get our food, and again credit to the staff who did apologise. As stated on there website there is no air conditioning and being October we thought this wouldn’t be an issue. However the room got so hot it became uncomfortable. There is a fan that we put on as we couldn’t open the window due to the traffic noise on the A23. The room was dated and the shower was an over the bath one and it was actually quite dangerous to get in and out of the bathtub as it was so high. The bed had seen better days, in fact the whole hotel needs a complete renovation. I was always a fan of a Premium Inn but of late (see my reviews) the ones I have stayed in are all in dire need of a mayor renovation and no longer off value for money. This Premier Inn was not awful as the staff made up for the state of the hotel but there is definitely better options out there.

This is our go to stopover for Gatwick as we find it convenient to get to Purple Parking from here. We have noticed the premises are looking tired and the whole place needs a make-over. Wobbly toilet seat, leaking shower curtain (yes it was tucked in the bath). On the night of our stay they had a huge group in for the leisure centre, which is becoming the norm. We arrived at 6:30, wanting dinner at 7pm, but told we couldn't due to no tables. After a 2 hour drive we reluctantly agreed to 8pm. We ordered our meals just before 8pm. Finally got starters at 8:30, mains at 9pm (after waitress chasing) and sweets at 9:30pm. Whilst it was nice to eat over a long period to let courses go down, we were hungry! Whilst we did not complain as we were told there may be a wait. The waitress was excellent in chasing and we were offered several on the house items to accompany our meals. If they are to continue with large groups they do need the staff to accommodate the group. Breakfast was carnage, although the staff did work hard to replenish food items. Nightly rates possibly need to be reviewed in view of the run down appearance of the premises. Also be aware the rooms can get very hot in the summer as there is no air con. It is too noisy to have windows open because of the road. We may look at cheaper alternatives at Gatwick on site.

Our stay was excellent overall. Very comfortable and clean room, the staff were very kind and helpful. We had dinner and breakfast, both were lovely. Despite having a limited menu for dinner, the situation was very well managed (staff informed us when checking in about the limited menu, and again when we sat down for dinner), clear communication goes a long way. The lad who checked us in and served us at dinner was brilliant, very welcoming and attentive, so sorry I didn't catch his name.

Stayed here for one night for a business trip. It’s a busy hotel and the two memoir staff who were working on my arrival weekend were very pleasant and attentive indeed. Like over and above. The level of service and quality of food exceeded my expectations of a prem inn. The morning and breakfast were no exception either. BIG shout outs and recognition to- Tina, multi tasking, giving great service and making me feel so welcome. Thank you Tina. Mira, for preparing the most perfectly cooked breakfast you could imagine. It could have been for a photo shoot. You both showed you genuinely care about your job and your customers so well done!