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Don't get me wrong, this hotel is absolutely beautiful. Whoever designed it deserves lots of praise. It's so beautiful that you wouldn't think that someone could ruin it, but somehow they managed to find that person. The management runs the place like it's some sort of pay-by-the hour hotel, treating you like you're a potential criminal and charging you for towels. I don't think I've had to pay for a towel since my backpacking days many years ago. Even hostels have stopped charging for towels. We extended for a 3rd night (we hadn't yet had to deal with many of the staff at this point) so I requested a new set of towels for myself and my family and they wanted 20 Euros! For 4 bath towels and two hand towels! And keep in mind, their towels and incredibly thin. I can't think of a hotel or even a hostel that I've stayed at where they provided their guests with such flimsy towels. I'm sure that they buy these towels in bulk and probably cost about 1 Euro each, yet they wanted 20 Euros for me to borrow them. This after spending 600 Euros on the room, 300 Euros at their restaurant for dinner and 37 euros to use their pool. (Yes, they even charge you to use their pool). Then on our last morning there, we decided to try their buffet breakfast, which wasn't cheap, which is fine, but every single time that I went to get a plate of food or a glass of orange juice an employee would chase me down to see if I really belonged there. I mean, do they really have a problem with Americans driving 30 km from the nearest city to the very end of a road in the middle of nowhere at 9 am to try to sneak a free breakfast? So, I'm not saying to not stay here. I'll even stay here again the next time we're visiting our relatives (if they let me after writing this review). It is very clean and very charming. I just think that management should visit some other hotels to see how they operate. But next time I'll bring my own nice fluffy towels.

Wer Gutshaus- und Schlösserfan ist, sollte Kaarz auslassen oder lediglich besuchen, um den wundervollen Park mit seinen gigantischen, alten Bäumen zu besichtigen. Angelegt von den von Bülows und später Hünikers, erinnert er an die Pracht von einst. Das Haus selbst ist heute ohne jedes Flair, einfach totsaniert von der Besitzerfamilie Pon (denen u.a. auch Gut Basthorst gehört, das ähnlich seelenlos- kommerziell anmutet, aber immerhin einen schönen Wellnessbereich vorweisen kann). Völlig seelenlos. Ich kam mir vor wie bei Ikea. Die Flure muten wie eine Jugendherberge an. An den Wänden Pseudo- Stuck aus Styropor. Und gelbe Regenjacken. Die Freundlichkeit der Mitarbeiter konnte an der Enttäuschung nichts ändern. Pseudo- Hygge, die Historie ausradiert, wie schade.

The environment is really good

This is a lovely hotel and very deceptive from the outside. My husband booked this trip & it didn’t disappoint. Schwerin is a small town, with very cute alleyways and I was unsure of the type of accommodation that would be available. We did have issues with finding parking but eventually used the parking house which charged about €10 per day. The entrance to the hotel itself gives off an old vibe but when we reached our rooms it was completely the opposite. One room had a large entrance hall, and off that the very large bathroom (just with shower) and an equally large bedroom. The other bedroom was more open plan, large and spacious again with a large bathroom containing a bath & separate shower cubicle. The decor was modern & minimalist but practical. It was quiet at night, even with the windows open. The only thing that bothered me was the automatic light that switched on when you had to use the bathroom. The minute you opened the bedroom door into the hallway of the suite, the light went on which lit up the bedroom. Not so good for the other occupant. We did have an issue with the room not being made up on our first morning & staff were apologetic and had our room seen to & replaced our towels. We did not eat at the hotel. But the restaurant looks good. We are already thinking about Christmas markets in Schwerin and hopefully staying in this hotel again.

A very good hotel in the old town, the price is not expensive, the service is better, and it feels great value