Crucecita Spa Hotels

We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park. The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room. We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel. Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over. The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed. That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night. Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles. I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily. This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆

With a stay at Canadian Resorts Huatulco in Santa María Huatulco, you'll be near the beach, within a 15-minute drive of La Entrega Beach and Santa Cruz Bay. This hotel is 0.1 mi (0.2 km) from Playa Santa Cruz and 1 mi (1.6 km) from Chahue Bay.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and an arcade/game room.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge.Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 14 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.

With a stay at Mansiones Cruz del Mar in Santa María Huatulco (Chahue), you'll be within a 15-minute drive of La Entrega Beach and Chahue Bay. This aparthotel is 0.3 mi (0.4 km) from Marina Chahue and 0.7 mi (1.2 km) from Chahue Beach.Enjoy recreational amenities such as an outdoor pool and a spa tub. This aparthotel also features complimentary wireless internet access, concierge services, and an arcade/game room.Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this aparthotel consist of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 6 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Conveniences include desks and microwaves, and housekeeping is provided daily.

With a stay at this villa in Santa María Huatulco (Chahue), you'll be within a 15-minute drive of Chahue Beach and La Entrega Beach. This spa villa is 0.4 mi (0.6 km) from Chahue Bay and 0.4 mi (0.7 km) from Marina Chahue.Take time to pamper yourself with a visit to the full-service spa.Free self parking is available onsite.Make yourself comfortable in this air-conditioned villa, which has a kitchen. Complimentary wireless internet access is available to keep you connected. Conveniences include a separate sitting area and complimentary bottled water.

With a stay at Hotel Boutique Sophie in Santa María Huatulco (Crucecita), you'll be within a 15-minute drive of La Entrega Beach and Mercado Tres de Mayo. This hotel is 0.8 mi (1.3 km) from El Zócalo and 0.9 mi (1.4 km) from Marina Chahue.Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.Grab a bite from the snack bar/deli serving guests of Hotel Boutique Sophie.Make yourself at home in one of the 20 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily.