Hotels near PÚBLICO Park, Cuenca

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

We stayed 4 nights at the Santa Lucia House-Forum. We hotel is located in El Centro a short walk from Parque Calderon, the blue domed “new” cathedral and great restaurants. Each morning Christina greeted us with hot coffee, fresh juice, fruit and cooked to order eggs and helped us plan our day’s activities. It is close to the Tranvia. The room was clean, nicely done and quiet( we were at the back of the hotel, off the street. The interior common area were spotless and comfortable. The rates were very reasonable, the hotel property was very nice and it was great value Kudos to Christina- We will stay here again-

Tiene execelente ubicación, está cerca del centro histórico por lo que no tendrás que gastar en transporte si ese es el punto central de tu visita. Junto al hotel hay un mercado y mucho comercio incluyendo farmacias por si necesitas artículos de primera necesidad o medicinas. Mi habitación era espaciosa, contaba con una mini sala, un escritorio y un mini refrigerador. Además en closet encontrás colcha(manta), extra en caso de que te dé mucho frío. Allí mismo tendrás, toallas, jabón y shampoo, eso sí, te recomiendo llevar o comprar tu propio acondicionador. La atención fue excelente, sobre todo las señoras de la limpieza y la comida, siempre amables. A mí reservación le incluí desayuno, es un desayuno continental, con café, huevos, yogurt, jugo y pan. Sumando cosas positivas, el hotel deja abierto el salón del desayuno (incluye balcón) para que la gente pueda acceder a café o a su distinta variedades de té 24H, además en el salón hay tazas platos, copas y microondas que también puedes usar en caso de necesitarlo a cualquier hora.

I've been in Cuenca around 10 times already and been to at least 8 different hotels and airbns, but Selina Cuenca is just perfect. The location of the hotel is the best, you are two steps away from cuenca old town, in front of the river, you cross the river through the multiple bridges and bam you are in the downtown cuenca. The hotel is beautiful, rooms, terrace, everything.

Left Zahir hotel just a few hours after checking in. The staff although friendly and smiley, even hospitable, is absolutely abandoned by management and let them to tackle maintenance issues improvising and making up excuses for the collapsing infrastructure of the hotel. NO HOT or even Warm water!!! That’s right l, the 4 star hotel had issues with their water heating systems and for a couple hours they were givings a run a round and not directly telling us that we checked in for our 13 night stay at a hotel advertised as one if the best, which really deliver one of the worst. Again, the staff tried their best, I must mention Santiago, who when out if his way to make our family comfortable, and yet, in the absence of a manager on duty, at a hotel occupied to full capacity, NO MANAGER or duty. Do not pay Zahir this much money for even a night. You will be sorry.

It is very close to the Cuenca Peak Scenic Area, but it is not convenient to go to the city center. There is no Uber in Cuenca. To take a taxi, you must ask the hotel to call, or you can only go to the mall behind. Generally speaking, it is convenient to eat, it is close to the shopping mall, and there is a Chinese milk tea shop in the shopping mall. However, the hotel facilities are outdated, especially the air conditioner, and the noise is not so loud due to the proximity to the expressway, and there are no other disadvantages.