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Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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Positive reviews(34)
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Varaita
Stayed in Jul 2023
Couples
3.0/5
Posted on Aug 20, 2023
The hotel is very good, as is the swimming pool and the poolside café. The entertainment was a little too loud, and the restaurant for breakfast and dinner could use some improvement in choice and quality.
Response from Property: Dear guest, Thank you for your review. We are happy that you have appreciate the hotel and the swimming pool area. We are sorry that you did not like the menu of our restaurant. For the breakfast we offer an international buffet and, for the dinner, our guests can choose a four-course menu (meat or fish) or our à la carte menu. Best Regards!
Guest User
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Jan 31, 2023
The hotel is located in the suburbs, in a quiet and peaceful area. Large hotel area. The rooms have everything you need, normal cleanliness. It would be good if the shower cabin had a door, otherwise the whole room floated after the shower. Extensive breakfast offer. For dinner, you can choose from two options (meat or fish). Very good food quality and very good level of service / waiters. Compliments! The receptionist had trouble understanding and calculating how much to pay for the wines ordered at dinner. Too manual, unprocessed system and this is just the beginning of the tourist season. The girl could not cope with simple arithmetic and it took too long. A more centralized system for collecting data on beverages consumed needs to be introduced.
Guest User
Stayed in May 2023
Other
3.0/5
Posted on Jun 25, 2023
This hotel is in the middle of nowhere. Beach is far away. View from the room is to the wall🥴 breakfast - they even dont hive a coffee...no hot food...dissapointing. Only one advantage is the pool - quite big and clean.
Guest User
Stayed in Feb 2023
Other
5.0/5
Outstanding
Posted on Mar 13, 2023
The hotel is very beautiful and the staff are very professional. We hired a car and enjoyed driving in the beautiful countryside. There is plenty of free parking near the hotel. The staff are all very lovely. The receptionist printed a few maps for us and even recommended some good restaurants when we asked her. The room was very clean, the shower excellent, and the beds very comfortable. We found free toiletries as listed on the advert, but the bottles are too small to wash whole body and hair. When I asked the housekeeping, they were very willing to give me more bottles. The breakfast was lovely. The gym is very good, and I think that in Summer the pool area will be fantastic. On the night between Saturday and Sunday, there were very loud party people in the room next to ours and we could not sleep. I called the receptionist and she called them immediately to inform them about the complaint. After a while we could sleep. I thank all the helpful staff and I highly recommend this hotel, if you hire a car. We will surely return again, especially because the Ryanair flights are so cheap.
Guest User
Stayed in Jul 2022
Couples
3.0/5
Posted on Aug 6, 2022
Pool: 8.5/10. Very big and clean pool. You have to wear swimming caps though, which they don’t warn you about before arrival and they then cheekily charge €2,50 for. The changing rooms below the pool were quite dirty at the weekends. Animation team: 10/10. Fantastic entertainment and all very talented and friendly, especially Salvo and Simo. Despite most of the shows being in Italian, we enjoyed it a lot and the team made an effort to make us feel included. Reception: 6/10. Sometimes friendly, but mostly uninterested. On arrival, we weren’t given any information about the hotel (we didn’t realise we had to book tables for dinner and lunch!) and on departure, no one asked how our stay was. When we arrived, our room wasn’t ready until 18:00 (2 hours late) and the staff were not willing to ask the cleaners to sort our room first. We had to ask for complementary coca colas to make up for it, which they reluctantly agreed to. On check-out, they again, reluctantly, agreed to allow us to check-out at 11am (1 hour late) to make up for our lost time. They made us pay full price for a meal which the restaurant had messed up three times in a row, meaning we ran out of time to eat the dessert there and we had to take it away. Restaurant: 7/10. Lovely friendly staff, but the food was only fine/satisfactory - nothing particularly amazing. There are different 22 Euro lunch and dinner 4 course set menus every day, with one fish/vegetarian option and one meat option for each course, as well as an A La Carte menu. It’s a real shame that the conservatory part of the restaurant is not used for meals - only the big dining room which lacks atmosphere. The breakfast was good with plenty of choices. Room: 7.5/10. Clean, comfortable and fairly modern. The shower head needs replacing though, and the water often switched between too hot and too cold. It also leaked on the bathroom floor. Balconies lack chairs. Our last night was plagued by extremely loud music banging through from the pool area until very late. Front evening bar: 10/10. Amazingly kind bar-lady who was a pleasure to talk to. Fantastic aperitivi drinks and snacks. Location: 7/10. We came without a car and the hotel is pretty isolated - about 30-45 minute walk to the nearest town and over an hour walk to the beach. However there is an AST bus stop nearby that takes you to Erice and San Vito Lo Capo a few times a day. It would be good if the hotel had a beach shuttle.
Response from Property: Dear Annie, we thank you for leaving feedback on the hotel having exposed what you think are the points in favor such as the very large and clean swimming pool (the cap is mandatory for a matter of hygiene), the competent and engaging entertainment staff, the catering. We hope to still be able to have you as our guests to make you think again about some services you do not much appreciate. Best regards
massimiliano p
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Apr 29, 2024
We stayed half board for 3 nights from Thursday to Sunday...good experience, clean hotel and welcoming staff, close to all the locations to visit, 20 minutes from San Vito Lo Capo and half an hour from Trapani...good food above all the breakfasts, served at the table in the evening, just so there is no waste, Salvatore very attentive as well as Giovanna.. the swimming pool and the external part are also beautiful, I recommend it to go back...
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Response from Property: Gentilissimo Massimiliano, La ringraziamo di cuore per la sua recensione e per aver scelto il nostro hotel per il suo soggiorno. Siamo molto felici di sapere che ha apprezzato la nostra location, la pulizia e l'accoglienza del nostro personale. Ci fa piacere che abbia trovato comoda la nostra posizione per visitare le bellezze di San Vito Lo Capo e Trapani. Siamo lieti che abbia apprezzato il cibo, in particolare le colazioni, e il servizio serale a tavola, che ci permette di evitare sprechi. Salvatore e Giovanna saranno felici di sapere che il loro impegno è stato apprezzato. Grazie anche per i suoi commenti positivi sulla piscina e la parte esterna. Siamo contenti che abbia avuto un'esperienza piacevole e rilassante presso la nostra struttura. La ringraziamo ancora per averci consigliato e speriamo di poterla ospitare nuovamente in futuro. Cordiali saluti
Curiosity59848459959
Stayed in Nov 2023
Travel with friends
1.0/5
Posted on Dec 30, 2023
Terrible experience, the staff and waiters were polite, we found ourselves in the facility from 24 to 26 December, I couldn't wait for this experience, which I had been waiting for a long time with joy, to end, the restaurant was practically vomiting for 3 days of fasting, truly horrible dishes. After this experience I am very sure that I will never go back there again.
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Response from Property: Gentile Curiosity o Antonella BIS Desidero innanzitutto ringraziarvi per aver condiviso "nuovamente" il vostro feedback riguardo al vostro recente soggiorno presso il nostro "Villa Zina Family Resort". Siamo sempre aperti ai commenti dei nostri ospiti, poiché ci permettono di valutare e migliorare continuamente la nostra offerta. Mi preme sottolineare che abbiamo notato la vostra doppia recensione negativa su questo portale. Comprendiamo che ogni esperienza possa essere vissuta in modo diverso da ciascun ospite, ma ci preoccupa il fatto che vi siano state due recensioni simili da parte vostra. Siamo sempre pronti ad ascoltare e ad affrontare eventuali preoccupazioni, ma speriamo che siate consapevoli dell'importanza di fornire feedback onesti e accurati. Inoltre, vorrei sottolineare che tali accanimenti non sono in linea con un approccio leale e costruttivo. Siamo impegnati a garantire un'esperienza positiva e autentica a tutti i nostri ospiti e rispettiamo il diritto di ogni individuo di condividere la propria opinione. Tuttavia, confidiamo nella buona fede e nella sincerità di ogni feedback ricevuto. Se avete ulteriori preoccupazioni o desiderate discutere direttamente della vostra esperienza con noi, vi invitiamo a contattarci privatamente per una conversazione costruttiva. Vi ringraziamo per la vostra attenzione e speriamo di poter continuare a servirvi in futuro con la qualità e l'ospitalità che ci contraddistinguono. Buona Vida
istvan182019
Stayed in Nov 2023
Family
5.0/5
Outstanding
Posted on Dec 26, 2023
Excellent structure that I already knew; very well organized and structured. Clean and tidy rooms, excellent catering with gourmet dishes, friendly, helpful, polite staff. Beautiful structure, pleasant close to a beautiful sea.
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Response from Property: Gentilissimo, Grazie mille per la sua recensione positiva sulla nostra struttura durante il periodo natalizio! Siamo felici di sapere che ha apprezzato la nostra struttura, la ristorazione e il nostro personale. Ci impegniamo sempre per garantire un'esperienza piacevole e di qualità ai nostri ospiti. Speriamo di darle nuovamente il benvenuto in futuro per altre occasioni speciali. Buone feste!
Guest User
Stayed in Aug 2023
Travel with friends
5.0/5
Outstanding
Posted on Sep 24, 2023
Excellent experience. Hotel 25 minutes from San Vito lo Capo and half an hour's drive from Trapani water. In a somewhat isolated area but there is plenty of space. Spacious rooms, spacious bathrooms, beautiful swimming pool, excellent breakfast, convenient free parking. Tennis courts also available. All positive
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Guest User
Stayed in Aug 2023
Couples
3.0/5
Posted on Sep 23, 2023
I did not like it; One or two guys (depending on the morning) who stood behind the breakfast buffet with their arms folded, talking to each other and staring at the customers having breakfast! But also not! A VERY UNPLEASING thing indeed! Then I go to get the peaches in syrup and the containers and the spoon to take them were missing... So I say, instead of standing there doing nothing like that, let them look at what's missing! Another consideration: the fire doors close automatically in the event of a fire but if there are sofas in front of the doors, they will never close! What I liked: SPECTACULAR swimming pool Very good breakfast although I would have preferred to find something typical Sicilian on the table. Very kind reception staff. Well soundproofed room. Kind pool staff. Top air conditioning in the room
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Guest User
Stayed in Aug 2023
Other
4.0/5
Very Good
Posted on Sep 19, 2023
We had a great time. Friendly staff, clean and well-kept rooms, large and very beautiful swimming pool. The thing we really appreciated was the breakfast, very varied and everything freshly baked. 20 minutes from San Vito Lo Capo. We will be back
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Guest User
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Sep 13, 2023
I have been frequenting this establishment for years and for me it was immediately a point of reference in the Trapani area. The pool air was excellent, the entertainment was excellent, the restaurant service was very good. Structure that allows you to easily visit the beauties of the area.
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Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Sep 12, 2023
The hotel is a bit isolated (without a car you can't go anywhere) but the location is strategic. It's all within a few kilometers, San Vito Lo Capo, Trapani, Erice, Zingaro Reserve, etc. It's a 4 star, but with 3 star prices. The structure is well maintained, the swimming pool is large with lots of space around it (there is also a beautiful garden with trees that provide shade for guests on the sun loungers). The rooms are clean, well furnished and large. The staff, especially those in charge of the restaurant, with whom you have the most contact, are very kind and always available. The buffet, both at breakfast and dinner, is very rich, including local products. For dinner you can choose between different first and second courses, all excellent and some of the Sicilian culinary tradition. We will definitely be back.
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Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Sep 2, 2023
My wife and I would like to heartily thank all the staff, Salvatore, Giovanna, and all the other guys including the Chef, the kitchen, including the room operators, for the professionalism and care they took in making us feel at ease. . A sincere hug to the entertainment staff.....too strong. Thank you guys you gave us so much happiness ❤️❤️👍
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Guest User
Stayed in Jul 2023
Family
5.0/5
Outstanding
Posted on Aug 27, 2023
Nice and clean facility, friendly and welcoming staff, adequate and professional entertainment. Spent two days in complete relaxation with two children, taking advantage of the half board option, a positive experience, I highly recommend.