Tunnel Cottages

We have just had a 2 night stay here.and not had a great time.We paid £231 for the 2 nights including the cost for our 2 dogs.which £20 The cottage Melyn was cold and not been cleaned when we arrived. The microwave was rusty and greasy inside and out .you could see the grease without opening the door. The grill pan and oven tray still had previous guests food stuck to it . The toilet wasn't clean .it just had bits of toilet duck in the bowl.and the seat.needed attaching before we could use it ! Which we had to do.as no one is there for check in.the key is just left on the table.the bathroom floor had fluff all over it.so clearly hadn't been cleaned. The seal round the shower is filthy and really needs replacing. And it smells of damp in the bathroom.it also doesn't have a lock.jyst a chain that used to be attached to something that's no longer there. And the lamp in the twin bedroom was broken ( which isn't a bedroom. It's an alcove with a curtain over the entrance.) The owner/caretaker came over about 2 hours after we arrived and seemed shocked by the lack of cleanliness.which is surprising as a lot reviews on here and a well known booking site has mentioned the lack of cleanliness a lot of times in these cottages.!!! He promised to sort it while we were out the next day.we came back the following day to see a new microwave. The grill and trays had been washed and the broken lamp had been replaced.so he kept his word.but he didn't come back to see if we were happy. Now to the underfloor heating.it barely worked downstairs and didn't work upstairs at all.which really wasn't good the beginning of March when it was 1 degree outside. The double bed mattress was very uncomfortable the bedding was stained and thin.as our the cheap towels. .and as the floor is wooden as soon as you sit on the bed it slides across the room. Could be dangerous if you are disabled and aren't aware of this. They need to stabalise it. We have laminate flooring and our bed doesn't do this ? The double bedroom door doesn't shut and had to put shoes behind the door to keep it shut.again it has a chain on it to lock it but nothing for the chain to attach to. The flooring in the bedroom is a mess and looks unfinished.and there was dust on the skirting board. It's 1.45 in the morning on our last night here and I'm sat up in bed ,can't sleep because of the mattress and the cold. I should not have to go on holiday and try to sleep in my pjs ,a jumper and socks . They provide logs and firelighters for the fire downstairs .but you have to pay £5 .they say the underfloor heating is fine.and putting the log fire on is a luxury ,but when the heating doesn't work properly getting warm ISNT a luxury and at £211 ( without dogs) for 2 nights the logs should be included.and there should be blankets in the cupboards for the bedrooms if they are going to provide thin bedding. This is such a shame as the buildings themselves are lovely.and the views are amazing. These cottages could be ou

My daughter and I plus our dogs. Booked and paid for 3 nights, left after 2. The photos don’t reflect the size of the room (it’s very very small) and the two single beds are squashed together into a small space - you have to climb onto one of them to get into it as there’s no room to walk around it. We had to move one mattress onto the floor by the fireplace as it was like sleeping on a double bed - we expected at least a little space between the beds. Beds uncomfortable, although the linen was good. Immaculately clean and well equipped kitchenette. Bathroom/shower was great. We were told that the room was big enough/suitable for 2 adults and 3 dogs - it isn’t - and had we known the true size and bed situation we wouldn’t have booked it. We were constantly having to stop our dogs from walking around as it was noisy on the floor, there were people in the flat below, and there were signs everywhere telling you to keep the noise down - not relaxing at all for us or the doggo’s. The long walk along the old railway path is good but there’s nothing else around the property to walk your dogs - all out of bounds. Some of the info on the website and in the property needs reviewing and updating - an example is a 10 minute walk to the waterfalls when in fact it’s a 20 minute drive. If you’re a couple then it would be ok but not as it was sold to us. I emailed the owner well in advance of writing this review but no response received.