Holiday Inn Express Hotels in Cypress

Find the intersection of comfort and convenience at Courtyard Houston Northwest Cypress. Located on Highway 290, our hotel in Cypress, TX offers convenient access to popular attractions, including the Boardwalk at Towne Lake, Houston Premium Outlets and the Berry Center of Northwest Houston. After a rewarding day of work or leisure, retire to your spacious accommodation featuring a comfortable bed and contemporary décor. Stay connected as you utilize free high-speed Wi-Fi and flip through premium cable channels. Our Cypress, TX suites also feature a well-lit desk and ergonomic chair, making it easier than ever to bring work home with you. In the morning, order breakfast and a signature Starbucks® beverage at our on-site restaurant, The Bistro, also offering dinner options and evening cocktails. If you feel like breaking a sweat, drop by our 24-hour fitness center, featuring cardio machines and free weights. Then, cool off in our outdoor pool. Experience the hotel stay you deserve at our Cypress, TX hotel.

We walked in , rude automatically , we paid & asked about breakfast we were told NO BREAKFAST , we asked for a discount since there wasn't one and we were told NO , fine we got it . The elevator pee on the walls floor it smelled terrible. the room smelled like mold , tub has black mold , the floors had nasty stains , cockroaches , sofa was ripped . Mattress has i believe blood on it or whatever . on the way out check out ****** rude and didn't care about a single thing . We told them we called no one answered .

1 night stay. 1st, our key cards didn't work. No big deal, went to the front desk and had the card activated. Went for a swim in the pool a bit after 9:00 pm, went to the pool & my key card denied me access. Returned to the room, looked on the website and could not find any information about pool hours. Decided to call the front desk. This was where things got REALLY frustrating. I dialed 0 and got a recording to press ”3” etc. Did this many times and could not get through to the freaking front desk. Thought maybe I was doing something wrong and had my husband try. No dice. Gave up bc I didn't want to ruin a perfectly nice night. Swam briefly in the pool the next morning. It was warm! Yay! It is a very small pool. Breakfast was pretty good.

Had 1 of 2 rooms cancelled before arrival. Was told one room was cancelled due to an issue with my cc which was bs. Was told the hotel was full but they can figure something out for me. They found me a second room but it was with a King bed. So I have three beds with five people. One of the rooms did not have any towels. I called the front desk to request towels and was told the hotel did not have any towels to provide and that a manager is going to buy some tomorrow. After complaining to the front desk I called Hiltons Customer Service. Hiltons Customer Service told me to call back at 8am in the morning and ask for a supervisor. I get a knock on the door at about 3am and the front desk person brings me two pool towels a floor towel. I was also assured this would not be an issue moving forward. The next morning complimentary breakfast was completely gone by 730am and once the food is gone that is it until the next day. I get back to my room the next evening and I have two large dry towels in my room. I call the front desk and ask for an additional large towel, a few middle size towels, and a few wash cloths. I was told the hotel did not have any to provide. The towels were an issue the entire stay. The complimentary breakfast was available until the food was gone and not continuous throughout the stated breakfast time. Each day I would get I would have to go back to the front desk because the keys had to be reset as the doors would not unlock. The hotel manager stated they would provide additional point to my account because of the terrible experience but I have yet to see any. You may wonder why I would not just go to another hotel……After the first night I tried to relocate to another hotel but a baseball tournament had all of the area hotels completely booked.

Nice and clean!

Located in Houston, Empire Inn Cypress is a 4-minute drive from Traders Village and 8 minutes from Berry Center. This hotel is 6.9 mi (11.1 km) from Willowbrook Mall and 6.9 mi (11.1 km) from Sam Houston Race Park.Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 36 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, and housekeeping is provided daily.