Legoland Florida Resort

The property's prime location near popular attractions and excellent customer service received praise. However, some guests felt the prices were high compared to the quality.

Be aware of off season vs on season differences. Great for families with young children especially infants and/or toddlers who have a hard time napping out and about (seems to have a fear of missing out). The close proximity to the theme park made it easy for one parent or the family to go in and out of the theme park. Be aware of off season changes in service and amenities. We knew going in that it would be hit or miss on what was open/available based on previous reviews so wasn’t surprised to see only one restaurant open for part of the day. I think the hotel could do a better job making it more clear on what differences you might expect off season to set expectations and avoid complaints . We ate at the pirate hotel for breakfasts and the staff were fantastic and friendly. We ate at skyline lounge twice - very convenient to order and let littles watch the entertainment and by the time they’re done, the food is usually out. Kory(?) our server was attentive. The food was pretty decent but expensive which again … you pay for convenience We did not use the pool this time around.

We recently stayed at the premium Lego Movie Themed room at the Florida Legoland Hotel. For several hundreds of dollars a night and a premium room, one would expect a room with less visible wear and tear. We saw things such as the bedside wall-mounted lamp actually falling off the wall, chipped furniture, what looked like mold in the shower, and baseboards coming off the wall. Not to mention, we are a family of 5 and would always only get 4 sets of towels. When we requested more towels, we never got more. However, the biggest disappointment of the experience was the lack of hot water! It took 6 complaints over a 3 night stay and the issue still wasn’t resolved. We kept being told from different people to run the water for 20 to 30 minutes, so it’ll heat up. The manager even told us that the lack of hot water is “normal” because the water has to run far in the pipes to reach a high floor. Mind you, this room was only on the second floor!! As crazy as it was, we ran the water for 40 minutes and it was still cold. We even tried turning it on the other way and running it thinking maybe the plumbing was backwards. It still didn’t work. The most frustrating part is that management and the front desk staff were all well aware of the lack of hot water, but they tried to convince us that this is perfectly normal and that we had unreasonable expectations. I truly felt they were just hoping we would accept taking cold showers for 3 days and that we should just leave them alone. For $400+ a night, not having hot water is unacceptable. If the Legoland Hotel is going to charge a premium for the experience of themed rooms and being close to the theme park entrance, then they need to provide a room that is in at least decent condition and has hot water. Otherwise, one won’t have a choice but to go to the brand new hotel across the street. It may not be Lego themed, but at least it will have hot water!!!