Awaken Da Nang Hotel Reviews

A newly built hotel, modern amenities but with a lot of misses. We were in an ocean view family suite, which comprises of two connecting rooms. They seem to have a known problem with their air conditioning in one out of the two rooms. The AC would take more than 15 mins to cool down. The AC wasn’t configured to maintain a minimum temperature. When we entered the room it was 29 degrees c, we had to wait more than 20 mins in the hot room for it to cool down. I complained re the same - reply received was yes there is an issue, room will take time to cool, but all the family rooms are like this only, so no use changing the room. God forbid if you remove the curtrains during the day time when the sun is shining, your room will heat up so much that it will take hours to recover. To make matters worse house keeping takes out the key and switches of the AC when they clean the room, so once you come back from a day long tour in the hot weather, you are yet again greeted by a hot room. The AC in the lobby seems to be always in energy saver mode, hardly works. The area where the bar is, AC works, however the lobby area where guest can sit, is without AC. Probably they don’t want people to hang around in their lobby! I don’t understand how is this cost cutting helping them, if anything it is damaging the repute in the long run. No hooks in one of the bathroom, the second bathroom had just one hook. The pool bar menu barely has any snack options, very limited. The check out process is really slow, they make you sit for 15-20mins while they thoroughly check the rooom. Be careful, they will charge if you take away the laundry bag kept in the room. I was charged 50,000 VND for a missing laundry bag!!! It is not the amount but the attitude towards hospitality. I have been using multiple brands of hotel across different star levels for leisure and business travel, however I have never been charged for a Lundry bag. I am so used to packing away my wet swimming trunks or shoes in the laundry bag, but I have never paid for it. The positives Big spacious rooms with a huge smart tv, very neat and clean, great views of the ocean. The staff are mostly very efficient, attentive and courteous. The swimming pool is great, covered, so the water is always cold, lots of of fun for kids and adults. Spa services utilised were excellent.