Grand Mercure Danang

Grand Mercure Danang Reviews

Grand Mercure Danang

Zone Of The Villas Of Green Island, Lot A1, Quan Hai Chau, Da Nang, VietnamView Hotel Details
Grand Mercure Danang
Grand Mercure DanangGrand Mercure DanangGrand Mercure Danang
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Grand Mercure Danang Guest Reviews

4.2/5
Very Good
60 review
Verified reviews
Location3.9
Amenities4.0
Service4.1
Cleanliness4.6
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All reviews(60)
Positive reviews(35)
Reviews with photos/video(10)
Friendly staff(8)
Awesome stay(7)
Loved the view(5)
Awesome rooms(5)
Great location(4)
Negative reviews(2)
Jonathan0920
Superior Twin Room
Stayed in Aug 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Sep 13, 2024
Nice view! Upgraded my room to a higher floor. Buffet Dim Tsum was very good. Very comfortable hotel and near Danang airport
Response from Property: Dear valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. Your kind words about your experience at Grand Mercure Da Nang are greatly appreciated, and it is delightful to read that you enjoyed your stay here with us and everything had met your expectation. We hope to have the pleasure of welcoming back for more unforgettable experiences.Warmest regardsMai Trang (Ms.) Assistant Guest Relation Manager
Susanna Wai Lam
Superior Queen Room
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Great location, delicious Vietnamese food and I had a lovely massage. Will be back!
Response from Property: Dear our valued guest,Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang!Once again, thank you, and we hope to welcome you back on your next visit.Sincerely,Truong Quoc Dung (Mr.)Guest Relation Officer
Guest User
Family Suite
Stayed in Dec 2023
Family
13 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Great sevice , delicious breakfast , best service mind staff we had a wonderful time there
Response from Property: Dear valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. Your kind words about your experience at Grand Mercure Da Nang are greatly appreciated, and it is delightful to read that you enjoyed your stay here with us and everything had met your expectation. We hope to have the pleasure of welcoming back for more unforgettable experiences.Warmest regardsMai Trang (Ms.) Assistant Guest Relation Manager
kevinzxy
Superior Queen Room
Stayed in Feb 2024
Business travelers
33 review
4.2/5
Very Good
Posted on Mar 24, 2024
They dont have hair conditioner. The shampoo seems to be 2 in 1 with conditioner effect. But it's not good enough.
Response from Property: Dear our valued guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Le Kim Do (Mr.)
Guest User
Superior Queen Room with River View
Stayed in Jun 2022
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jul 29, 2022
D location very good and hotel very nice and clean And d counter service very good I also got book d hotel breakfast ,all my friend like d breakfast because d food very delicious ๐Ÿ˜‹๐Ÿ˜‹๐Ÿ˜‹and everyday got d new food ๐Ÿ‘๐Ÿ˜‹๐Ÿ˜‹๐Ÿ˜‹ All my friend said will come to stay this hotel again ๐Ÿ˜˜๐Ÿ˜๐Ÿ’‹โค๏ธ
6/12
Response from Property: Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer
Guest User
Superior Queen Room
Stayed in Sep 2022
Travel with friends
5 review
3.7/5
Posted on Oct 29, 2022
Good service and staff very attentive. Clean environment and good view of the river.
Response from Property: Dear our valued guest, On behalf of Grand Mercure Danang Hotel, we really appreciate your heartwarming thoughts and compliments. Your feedback motivates us to continually strive so that we can offer you and our customers the best service experience.Once again, we thank you for this amazing sharing. We wish you good health and looking forward to welcoming you back to Grand Mercure DanangBest regards,Le Kim Do (Mr.)Guest Relation Officer
Fanzhi
Family Suite
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 23, 2025
This time I stayed in a family suite. It was spacious with a living room, bedroom, and walk-in closet. The bathtub was also spacious and I was able to spend a very comfortable time in the room. In addition, I was able to use the private lounge, and I could relax during cocktail time from 6pm on the 21st floor.
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Response from Property: Dear Guest, On behalf of the entire Grand Mercure Danang Hotel, we would like to thank you very much for your comments and compliments. Your contribution will motivate us to work harder to provide you with the best service experience. Thank you again for this special feeling. We wish you good health. We look forward to welcoming you again as soon as possible. Sincerely, Le Kim Do (Mr.)Guest Relation Officer
Guest User
Superior Queen Room with River View
Stayed in Jul 2024
Solo travelers
5 review
4.5/5
Great
Posted on Aug 18, 2024
The staff are very polite and speak good English. There is a small casino in the hotel. The casino is mainly filled with slot machines. Locals are not allowed to enter. If you want to try your luck, remember to bring US dollars. The casino uses US dollars.
Original TextTranslated by Google
Response from Property: Welcome, on behalf of the entire Grand Mercure Danang Hotel, we would like to thank you for your comments and compliments. Your contribution is the motivation for us to work harder to bring the best service experience to our customers. Thank you again for these special feelings. I wish you good health. Looking forward to welcoming you back soon. Sincerely, Le Kim Do (Mr.) Guest Relation Officer
ใ‚ทใƒฅใƒณโญ๏ธŽใƒˆใƒฉใƒ™ใƒซ
Superior Queen Room with River View
Stayed in Jan 2025
Solo travelers
4 review
4.5/5
Great
Posted on Mar 8, 2025
It's about 15 minutes by Grab from Da Nang Airport. It's a little far from the downtown area and the sea, but you can get there in 5-10 minutes by motorbike taxi, so it wasn't too much of a problem. There was a wide variety of breakfast options, which was satisfying. As there are many Korean tourists, they also had kimchi. The view from the room was also nice, especially the night view. I think it was good value for money overall.
Original TextTranslated by Google
Response from Property: ใŠๅฎขๆง˜ใธใ€ใ‚ฐใƒฉใƒณใƒ‰ ใƒกใƒซใ‚ญใƒฅใƒผใƒซ ใƒ€ใƒŠใƒณ ใƒ›ใƒ†ใƒซๅ…จไฝ“ใ‚’ไปฃ่กจใ—ใฆใ€ใ”ๆ„่ฆ‹ใจใŠ่ค’ใ‚ใฎ่จ€่‘‰ใ‚’ใ„ใŸใ ใใพใ—ใฆ่ช ใซใ‚ใ‚ŠใŒใจใ†ใ”ใ–ใ„ใพใ™ใ€‚ ใ‚ใชใŸใฎ่ฒข็Œฎใฏใ€ใŠๅฎขๆง˜ใซๆœ€้ซ˜ใฎใ‚ตใƒผใƒ“ใ‚นไฝ“้จ“ใ‚’ๆไพ›ใ™ใ‚‹ใŸใ‚ใซ็งใŸใกใŒใ•ใ‚‰ใซๅŠชๅŠ›ใ™ใ‚‹ๅ‹•ๆฉŸใจใชใ‚Šใพใ™ใ€‚ใ“ใฎ็‰นๅˆฅใชๆฐ—ๆŒใกใซๆ”นใ‚ใฆๆ„Ÿ่ฌใ„ใŸใ—ใพใ™ใ€‚ ใ”ๅฅๅบทใ‚’ใŠ็ฅˆใ‚Š็”ณใ—ไธŠใ’ใพใ™ใ€‚ ใงใใ‚‹ใ ใ‘ๆ—ฉใใพใŸใŠ่ฟŽใˆใงใใ‚‹ใ“ใจใ‚’ๆฅฝใ—ใฟใซใ—ใฆใ„ใพใ™ใ€‚ใ‚ˆใ‚ใ—ใใŠ้ก˜ใ„ใ—ใพใ™ใ€Le Kim Do (Mr.)Guest Relation Officer
Guest User
Superior Twin Room
Stayed in Jan 2025
Family
9 review
3.6/5
Posted on Feb 9, 2025
This hotel feels like a rip-off. First of all, it is located on a peninsula, and the surroundings are not very convenient. It is pitch black, and you have to order takeout to go to the supermarket to buy something. I booked this hotel because it was close to the airport and I had to catch an early flight on the last day. But when I asked the hotel front desk if there was a free airport shuttle bus, they said that this service was no longer available! I clearly saw that there was this service on Ctrip and booked this hotel. The environment is also average, and it feels like a three-star hotel in China. The sound insulation is not good, and I can hear a child making noise next to me clearly. I don't recommend this hotel. In fact, Da Nang is not very congested, and the airport is not far from the city, so there is no need to book this hotel specifically to catch a flight.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to review our hotel. I'm sorry to hear about your experience with your recent stay. I really appreciate you taking the time to bring this matter to our attention. We have noted your dissatisfaction with Trip.com room deals and have worked hard to improve this area to avoid any potential misunderstandings with future guests. Your feedback is invaluable in helping us improve. We hope to have the opportunity to serve you again in the near future. Sincerely, Mai TrangAssistant Guest Experience Manager
์ธ๋””์•„๋‚˜์กด์Šค7
Superior Twin Room with River View
Stayed in Sep 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Oct 30, 2024
It is about 10 minutes from the airport and the staff is friendly, but I was a little annoyed that I had to wait more than 10 minutes for check-in. Breakfast was okay and it takes about 15 minutes to get to Da Nang Town or My Khe Beach.
Original TextTranslated by Google
Response from Property: (-) Dear our valued guest, Thank you for taking the time to share your experience at Grand Mercure Danang. We are sorry that your experience did not meet your expectations. We sincerely apologize. Grand Mercure strives to provide excellent service experience to all customers. Therefore, your feedback is very important to us. Please be assured that we are taking appropriate measures to address the issue and prevent future occurrences. Thank you for sharing your concerns and we hope to have the opportunity to serve you better in the near future. Best regards, Le Kim Do (Mr.) Guest Relation Officer
Guest User
Superior Queen Room
Stayed in Sep 2023
Family
58 review
1.0/5
Posted on Oct 19, 2023
The facilities are over 10 years old and are extremely simple. There is a small swimming pool on the first floor and a closet full of dust. They charge 1 million dong for even the smallest things. Snacks. Vinyl. All paid 5 out of 10 points Even if you want to be assigned to a high floor, it is on the 11th floor in the middle and low floors, but they told you to pay 500,000 more for the 18th floor, so there is no soap, no cold water, and the water pressure is weak, so it takes three times more time to shower than usual, and the surrounding area It's located on the outskirts with no restaurants, so you have to take a taxi to get out, and Trip.com's rating is overrated. It would be a disaster if we stayed at different hotels for 3 days. I almost went through a lot of trouble, but I just want to get out of this hotel quickly. The view from a 3-star hotel is usually from a very low floor. I will never come to this hotel again.
Original TextTranslated by Google
Response from Property: Dear our valued guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Le Kim Do (Mr.)Guest Relation Officer
Tahsien
Superior Queen Room
Stayed in Nov 2023
Family
36 review
2.7/5
Posted on Jan 5, 2024
I would like to say that the experience in a five-star hotel is very bad because the neighborhood is so desolate that I am short-sighted and need to take a ride ๏ฟผ๏ฟผ
Original TextTranslated by Google
Response from Property: Dear our valued guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Le Kim Do (Mr.)Guest Relation Officer
Yuhsiang
Superior Twin Room
Stayed in Nov 2023
Business travelers
31 review
4.0/5
Very Good
Posted on Dec 27, 2023
The scenery is beautiful, the bathroom in the room is great, the room is a bit old, but overall it is clean!
Original TextTranslated by Google
Response from Property: Dear our valued guest, On behalf of Grand Mercure Danang Hotel, we really appreciate your heartwarming thoughts and compliments. Your feedback motivates us to continually strive so that we can offer you and our customers the best service experience.Once again, we thank you for this amazing sharing. We wish you good health and looking forward to welcoming you back to Grand Mercure DanangBest regards,Le Kim Do (Mr.)Guest Relation Officer
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Superior Family Room
Stayed in May 2024
Family
19 review
4.7/5
Amazing
Posted on Jul 24, 2024
It's a good hotel. I'll use it again next time.
Original TextTranslated by Google
Response from Property: Dear valued guest, All the staff of the hotel sincerely thank you for sharing your wonderful experience at Grand Mercure. Your positive feedback and compliments are a great source of energy for us. We promise to share these shining words of praise with all our staff. This will boost their motivation and pride, and encourage them to maintain and improve the quality of the service they provide every day. We hope that your next visit will be just as satisfying. Please feel free to contact us at any time, we are always ready to provide you with the best service. Once again, thank you for choosing us and we look forward to your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer