TTC Hotel Ngoc Lan Reviews
TTC Hotel Ngoc Lan
42 Đ. Nguyễn Chí Thanh, Phường 1, Thành phố Đà, Phuong 1, Dalat, Lam Dong Province, VietnamView Hotel Details
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TTC Hotel Ngoc Lan Guest Reviews
4/5
Very Good
60 review
Verified reviewsLocation4.0
Amenities3.8
Service4.0
Cleanliness4.0
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All reviews(60)
Positive reviews(37)
Reviews with photos/video(3)
Negative reviews(6)
Jariya
Deluxe Queen Room
Stayed in Oct 2024
Couples
1 review
Great
Posted on Nov 25, 2024
Slipper is reused, it was packed and we noticed that there is hair inside slipper bag.
Martyj77
Premium Deluxe Lake View
Stayed in Nov 2024
Couples
5 review
Amazing
Posted on Dec 27, 2024
The balcony should have a small table and chair to enjoy the view !
Chong
Deluxe Queen Room
Stayed in Jan 2023
Travel with friends
13 review
Amazing
Posted on Feb 16, 2023
My favourite hotel whenever I go Dalat! Very close to the night market, lake garden. Many eateries like cafe, hot pot are just outside of the hotel. Big room but they don't have aircon in the room and it could be hot during day time I. The month of March to Aug.
HOSOON
Deluxe Twin Room
Stayed in May 2024
Family
8 review
Posted on Jun 16, 2024
I went on a trip to Dalat and stayed for 2 nights. Overall, the breakfast was delicious and the staff was friendly. However, since the hotel is old, the condition of the hotel rooms is not very good. (especially the bed)
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Trần Quốc Vĩnh
Deluxe Lake View Room
Stayed in Feb 2024
Couples
11 review
Great
Posted on Mar 17, 2024
The hotel is located in a good location, modern equipment, cheerful service, five-star rating
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Anonymous User
Deluxe Lake View Room
Stayed in Jan 2024
Travel with friends
16 review
Posted on Mar 27, 2024
The facilities are old, the location is OK, and the price/performance ratio is not high
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Guest User
Deluxe Twin Room
Stayed in Nov 2023
Couples
5 review
Outstanding
Posted on Mar 18, 2024
Basically in line with expectations
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Guest User
Premium Deluxe Lake View
Stayed in Oct 2023
Couples
6 review
Great
Posted on Nov 16, 2023
Staff are friendly and service is good
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Guest User
Deluxe Twin Room
Stayed in May 2023
Travel with friends
1 review
Outstanding
Posted on Jun 12, 2023
The facilities are clean and the breakfast service is great.
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sarapO9662LT
Stayed in Oct 2024
Couples
Posted on Nov 22, 2024
We were disappointed with our stay in this hotel compared to other 4 star hotels in VN. We had a deluxe room on the 2nd floor. The room was in the back of the hotel, so quieter than the lake facing rooms. However, our view was so subpar that there was no reason to keep the doors to the balcony open. The hotel is quite large and well located next to the night market, however, it was virtually empty while we were there, and so we were surprised that service was just so-so. Their English isn't great The breakfast was also quite average. The coffee was undrinkable! For Westerners, the coffee in the pots needs to be heavily diluted before drinking. I love coffee, but I drank tea! The rooms are fine . Clean and the bed comfortable. There is no AC, but a fan ( and heater) are provided. The hotel is old and not updated. I think its location may be its best feature, but we walked 20 minutes to find restaurants we liked. We did enjoy a Halal restaurant ( Sarah's) which was nearby .
Response from Property: Dear our value customer, Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am disappointed to read that your experience with us was not up to your expectations. I do advise that we are in the process of undertaking many upgrades over the course of the coming years. To provide the best services, our young team is always trying our best to deliver exceptional experiences to customer The team and I appreciate your feedback, and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager
453diept
Stayed in Oct 2024
Travel with friends
Posted on Nov 1, 2024
We stayed at NgocLan Hotel since the first time April 1998 until last March 2024 for at least 7-8 times When we checked out after 3 days, a staff member went to our car making us pay for their hotel slippers, it was not much but it was rude and ridiculous. Wondering the next travelers are wearing used slippers? Then just learned about escargot in salad dish, rotten food We booked a suite and a room at another new hotel for December 2024 Thank you but no more TTC NL in DaLat
Response from Property: Dear our value customer , Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am disappointed to read that your experience with us was not up to your expectations, we sincerely aplologize you for this unexpected situation To provide the best services, our young team is always try our best to deliver exceptional experiences to customer The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager
long m
Stayed in Sep 2024
Business travelers
Posted on Oct 29, 2024
First time ever, requested for a late check out of 1hour right after checking in( which means 13:00) and the FO told me that they will give an extra charge of 50% of room price. Of course I said no. Also asked for an extra key, or at least a temporary card for the electrical matter and they said no, which surprised me. Never have I see a service which was so lack of delicacy like this. Everything else was ok including room.
Response from Property: Dear Mr. Long, Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am disappointed to read that your experience with us was not up to your expectations, we sincerely aplologize you for this unexpected situation To provide the best services, our young team is always try our best to deliver exceptional experiences to customer The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager
453diept
Stayed in Sep 2023
Couples
Very Good
Posted on Oct 26, 2023
We always stayed at TTC NgocLan since our first trip coming back to DaLat in 1998 and again we already book for our next stay in spring 2024 We were traveling with friends so each time we stayed at TTC NgocLan we had good times and memories too We enjoyed the most beautiful view eating breakfast upstairs where we took lot of pictures of sunrise over the lake with great compliments from everyone
Response from Property: Dear 453diept, Thank you for taking the time to provide feedback on your recent stay with us at TTC Ngoc Lan- our guest feedback is paramount to us. I am happy to know that your stay was comfortable and enjoyable with the services from our team and your experience in our hotel The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager
Guest User
Stayed in Dec 2022
Family
Posted on Jan 31, 2023
The hotel is serious degrading . The room is not clean . The bath room door stuck Worst of all . There few accidents happened to customers and the hotel just ignored Never again. What a waste of money
Response from Property: Dear 156harryq, Thank you very much for posting your feedback on your recent stay at TTC Ngọc Lan. We truly value the opinions of our customers, and we apologize that we did not meet your expectations. I am disappointed to read that your experience with us was not up to your expectation. I do advise that we are in the process of undertaking many upgrades over the course of the coming years. In the other hand, our young team is always providing the best services during your stay as we are passionate about delivering exceptional guest experiences. The team and I appreciate your feedback and we all look forward to welcoming you back again soon where new experiences await you at TTC Ngọc Lan Sincerely, General manager
Guest User
Stayed in Dec 2022
Solo travelers
Posted on Jan 31, 2023
I stayed here a week. I think the location is the best, right next to the lake. Lam Viem Plaza, with the supermarket is about a 1 mile ( 2 km. ) walk. Walking around the lake is 3 miles ( 5!kms. ). The shower is in the tub, and both the hot water and the pressure is good. There is no air conditioning, but there is a large fan in the closet, which does the trick. The WiFi was excellent: I never had a problem. The reception staff has poor English comprehension. The V’Sky Bar is directly across the street, and for several hours each evening, the music is exceedingly loud. I strongly recommend that you request a room in the back, away from the street. There’s a funky system for working the lights. You need a remote control to turn them off and on. I was not told this when I checked in, so you get to the room, insert the key in the slot, and you are in total darkness and don’t know why. The breakfast is pretty much the same, every day, and is geared towards an Asian clientele. For a western palate, it can be pretty disappointing. There is an egg station, however. The hotel is adequate, but not very good.