Regency Inn

Ashley checked us in on Sunday 2nd July 2023. She was polite. She said I could park my vehicle with small trailer along the building next to the dog park, which we did outside room # 55. She then came over to turn on the breaker switch because the plugs, fridge and TV on the wall did not work. She saw where we parked and said nothing. The owner then came over and rudely demanded we move our car. I explained that Ashley had told us we could park there and had seen us parked there and that there were lots of parking spots available - we had taken two spots with our vehicle and trailer. The owner got very belligerent and argumentative with my wife and I and then said she was going to call the police, which she did. The police arrived and asked us to leave the hotel. The policeman was very professional and courteous and explained this was not the first time this has happened at the Regency Inn. I then went over to the office to get refunded. We had paid $141.25 for the room including for our two dogs. The owner refunded us $70.62 and kept the balance (50%) arguing that we had showered (which we had not), used a soap (which we had). I refused to sign the refund receipt so the owner refused to give me my credit card back. The policeman informed the owner that she could not make me sigh the receipt and that she had to give me my credit card back, which she then did. We drove down the road and booked into the LaQuinta and had a great evening. On Monday 3rd July I called the Regency Inn and spoke to the owner because my refund had not been processed. The owner accused me of discriminating against her, told us not to call back and hung up the phone. I reported this to the Dulhart PD the same day. I also emailed the Regency Inn the same day and said I would report this to the police as it was theft. On Thursday 6th July the $70,62 refund posted in my account. Basically the owner stole our money under the color of blue by getting the police involved to throw us out after an argument she initiated so that she could rob us. Stay there at your own peril.

The room 54 we had was disgusting and I would NOT recommend. It's very dirty, no one cleaned up after whoever else was there last. The blankets ******, big water ringlets in the ceiling with a hole, and the shower was gross with cracks around the frame of the shower and tub, there dark spots all over where the hand towels are next to the sink. And coffee spills on the wall. It's bad. I'm pist. Not worth $115.00 a night.

Our room was clean, parking ample and staff friendly. I do have a problem with places incorrectly advertising amenities. There was no breakfast do to "Supply Issues" really?? The pool looked like it was closed a long time. TripAdvisor should remove properties with incorrect information.

On April 3, 2022 we tried to check in and the front desk insisted that my husband give her his PIN number on his visa. He of course refused. She said unless he did she would not give him a room!!!! This is unacceptable as she could then use his visa. Our bank says "Make sure you do the following to keep your PIN secret: never share your PIN with another person, not even a family member or partner!! We of course booked elsewhere as we have never been asked to divulge a pin number at any hotel. I would not stay here as it is very questionalble!!!!