Embassy Suites by Hilton Hotels in Dallas

Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

I thought I researched but I was shocked by the 300$ deposit besides that everything was awesome the view the pool and ESPECIALLY the staff….I’ll be more prepared next time. 200 characters is a lot so I’m just gonna ramble now but seriously that infinity pool is awesome and the view from the roof is breathtaking

Beds need improving they are hard. The construction around the hotel was a pain to navigate and I Hate that you have to pay $20 a day to park.. but overall a good experience nice hotel and nice staff.

This is review is not an issue of a dirty room or an amenity being down, this is about my kid being stuck in an elevator. She called the front desk who said they would send over maintenance which never happened so after 45 minutes she pressed the emergency button that prompted the fire department to come pry the doors open and pull her through the roof between 2 floors. My original call to Hilton was to kindly ask for one night’s reimbursement but after 4 weeks of no one returning my call, the manager’s voice mail being full and the complete disregard for my valid concern I am appalled by the lack of care and concern. I understand that elevators can go down and the hotel can only call for repair, things happen but when this happens they should have constant communication with the person trapped with reassurance they are right there working on it and make sure they know they are on top of it. They didn’t send maintenance or communicate with her while she was in the elevator and she had to call for emergency help. Several fire trucks arrived and had to force the doors open between floors. This establishment is so poorly run they can not even have the decency to answer the phone and apologize. I expect a call from the General Manager of the Hampton Inn Dallas at a minimum.

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Location is on sketchy side, got here and they said I didn’t have a reservation and upon further investigation they found that someone else had checked me in at 5:00am but they went up to room and it was clean & ready so maybe an error on someone’s part. Floors are dirty with crumbs and such not sure if they need a new vacuum or just need to vacuum. Bedding & bathroom are clean. Our whole 2nd floor when we step off elevator smells of **** so bad even my kids complained of the “bad” smell. We will check out the breakfast in the mornings overall the appearance of the place seems Mostly clean.