Family-friendly Hotels in Dallas

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Two families traveling together (2 adults, 4 kids-ages 9, 10, 11 & 13) for a staycation during the week. The beach rental flooded, so we headed to north Texas instead. Art in the hotel was amazing. Snuck in a history lesson during summer vacation. Food in restaurants was above average with above average prices as well. Restrooms were extremely clean. Rooms were only serviced for 2+ days stay. Only serviced one time between Tues-Fri. You pay the price for convenience but you could check in and never leave the hotel. Water park was open 10-7. Spa was not open yet, a little disappointing. Customer service was top notch.

This hotel is no different from a five-star hotel. The environment, services and facilities are all in place. It just lacks the same catering as a five-star hotel. Adjacent to the tallest tower, it is very convenient for viewing. Both the interior and exterior design of the building are remarkable. However, the nearby roads are a bit confusing, and driving is easy to make mistakes.

Hotel staff is amazing check in was a breeze the rooms are nice size and clean. We stayed the Sunday Dallas had the rain and heavy flooding and we heard nothing of the storm until we were leaving Monday morning to checkout

I stayed with my son in the 2 Queen Beds Aloft Room for a night and paid 39,000 points, which apparently was a great bargain as the room was listed for over $1,000 a night. I'm not sure if there is any Aloft hotel room in the World worth $1,000 a night, and this one definitely was not. While the room was fine and a little larger than a standard Aloft room, our stay was marred by a few issues. First, housekeeping knocked on our door at 8:25 AM to see if they could clean the room, Second, housekeeping came back at 10 AM to see if they could clean the room. This was despite us requesting and receiving a 4 pm checkout due to my Platinum status. The third and most annoying issue is that there is a metal plate on the road in front of the hotel, so throughout the night and day, there is a loud clanging sound that disturbed our sleep. I understand that this is somewhat outside the hotel's control, but they could at least give guests earplugs and check in, and can complain to the city to have the road crew wedge the plate better so it isn't as noisy. Would I stay again? Definitely not at this price point. If it was a more reasonable $200 a night and they fixed the three issues above? I would definitely consider it.

I had a nice stay at the Ritz in Dallas. It is an older hotel that was formerly a Four Seasons. They did an extensive renovation recently. My room was spacious. I had a corner king room with a nice balcony. The room wasn’t as clean as I would expect for a Ritz, but wasn’t dirty. The toilet hadn’t been replaced and didn’t work as well as a new one would. Also the sink had a big crack in it. A couple of the power outlets in the room didn’t function. Not what you would expect from a five star property. The star was professional and helpful. The gym is very large and well equipped. All in, I had a nice stay but would not say this property is a 5 star hotel.

My third time here, and likely my last. They did however give me a great room assignment based off of the preference call that I made prior to arrival. I am noise sensitive and they assigned me an end-room on the top floor; the entire four day stay was peaceful. And head Concierge Mary is the gem of the hotel; so personable and caring. The front, outside services team is leaps and bounds better than my stay a couple of years ago. Steve was wonderful as were the rest- all very proactive, friendly and welcoming. Again, a big difference from a couple years ago. And they still offer the Lexus driving program which is a great perk of staying at the Mansion, Dallas There was a horrific smell throughout the top floor guest hallway, especially towards the end where my room was. I went down two floors to check if all hallways smelled like this now, and that wasn’t the case. I can’t believe the staff did not notice this nor do anything about it for days. Additionally, the hallway by the gym has old worn carpet, which is a couple years past its replacement requirement, and I just don’t know how they think this is OK. Also smells bad when you enter the locker rooms by the gym. And then for the gym; it is no where near adequate enough for a hotel of the stature that the Mansion once had. A couple aloof, gentlemen that work at the desks in the lobby. This is not necessary, nor appreciated. My first night there I ordered room service and after almost an hour, waiting- at nearly 10 PM, I called and they said it was minutes away. The next morning I called and asked them to please escalate and maybe do something about the charges and they never did, because at check-out they were still there, and I had to request them to be reviewed and possible adjusted. The hotel is in such a wonderful, quiet location right outside the city center in beautiful Turtle Creek and it’s a shame that it’s not quite what it could be.

My family was displaced for over a month staying in various Airbnb’s around Dallas.Growing weary of bouncing around, a friend suggested I look into the Drey Lofts. I did and was very impressed with the online presentation. I went to see the Village and was not disappointed! The Village is a very well thought out mixed use environment with everything you need in one place! I felt safe and loved the vibe of the Village! Pickleball, Golf, Pools, Gym, Hair salons, Restaurants everything you need is right in the Village! I loved my stay at the Drey! Thanks for a wonderful experience!