Hilton Garden Inn Hotels in Dallas

When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.

The hotel is located in an elevated annex, with easy access by car and free parking. The room is spacious and bright, and the bathroom is a little smaller than the room. However, the hotel lobby is spacious and very convenient for entering or leaving the hotel or waiting for someone.

I returned to my room and was taken aback to find that it hadn't been serviced. Upon calling the front desk, I was informed quite casually that I needed to request a room turnover service in the morning. This policy seemed absurd and completely unexpected, especially since I had checked in person and was never informed of such a procedure. Additionally, there was no mention of this policy anywhere in the room. This experience was extremely disappointing, especially considering Hilton's reputation; it felt like a cost-cutting measure at the guests' inconvenience. Reading other reviews, I realized I wasn't alone in this frustration. The front desk staff mentioned that they do inform guests about this policy - perhaps I missed or misunderstood it. They offered fresh towels but couldn't do anything else. What really disappointed was the casual and dismissive attitude of the front desk. Also noticed that they have a standard template response for any negative feedback or review. To me that shows that the management of this hotel is really not concerned about guests staying here.. !