Holiday Inn Express Hotels in Dallas

We stayed at the Holiday Inn Express & Suites North Dallas at Preston from February 18-20, 2022; Confirmation #24259998. We were in Dallas for our daughter’s graduation from Western Governors University. When we made the reservation, NO mention was made that the hotel was going through a major, MAJOR renovation. Luckily, my profile indicates we prefer a top-floor room, and we were placed on the fourth floor. My daughter and her family had a room on the second floor. The fourth floor had been fully renovated. Contractors were hard at work on the third floor. The first and second floors were yet to be renovated. We were appalled at the conditions on the second floor when we visited our daughter’s room, but when we got to our room on the fourth floor, we were thrilled with the accommodations . . . or so we thought. The trouble began on the first night. At 2AM, the folks next door decided to host a party . . . a very loud party. After a few minutes, we called the front desk. Apparently, no one was stationed at the front desk, because it took forever for someone to answer. (Eventually, the phone stops ringing and you have to re-dial if you really want to speak to someone.) The front desk called up to the room next door, there was a lot of door-slamming and running down the hall, but eventually it was quiet. We got back to sleep. The next morning, I stopped at the front desk and asked if we could be moved. I was told there were no more rooms on the fourth floor like ours, but we could move to the second floor if we so desired. I was given the key to the second-floor room so I could check it out before making a decision. We went to the room and found it dingy and smelly. We decided to remain in the room upstairs. Upon returning the key to the front desk, I was told (by the very pleasant staff member) that the folks next door had been warned about the noise and told that the police would be called if they “did it again”. We went to sleep the second night hoping for the best. Again at 2AM the shouting began. The second night it sounded more like an argument than a party. I called the front desk . . . and called . . . and called. Finally, someone answered the phone! She said she had a note about the folks next door, and she would call the police. She did. Eventually, we got back to sleep. Then the police arrived. Aarrrggghhh! They were quite noisy as well. Upon checking out, I asked the still pleasant young lady at the front desk if we could be compensated in some way for the two miserable nights of sleep we got. She promised 15000 reward points which, she said, should be equivalent to a one-night stay at any IHG Hotel. I accepted her offer and was pleased with her concern. Upon arriving at home, I received a request from Jay Caiafa, Chief Operating Officer for The Americas region of IHG Hotels requesting that I complete a survey. I checked my rewards balance and discovered I had NOT been awarded the promised 15000 poin

The cover picture is very deceptive. I thought it was a hotel that looked like the picture, but in fact it was just the view from the hotel. It was very messy outside and there were a lot of homeless people and people making trouble. The price was affordable and the room was small and OK.

We had a great stay. Staff was very helpful got us in early and gave us a late checkout. Room was very clean really liked the pillows. Has a full breakfast with lots of choices. Good size pool and hot tub

The hotel is very new and the breakfast is very good. You must bring a chip with your credit card to pay the deposit. Magstripe credit cards cannot be used.

Located off I-635 with free parking and good access to downtown, Holiday Inn Express & Suites Dallas Northeast is a pleasant no-frills property benefited free Breakfast and Coffee all day, plus a well-equipped 24/7 gym. Clean rooms, good water pressure and strong WI-Fi come with a price under $100 per night for a King Bed and fold-out couch.

Breakfast 0k, the extra bed is not known, it is convenient for children, the hotel is conveniently located near Wal-Mart, the parking lot is free

This hotel and staff was absolutely marvelous. The location from Love Field airport and the host center for my fraternity's national convention I attended was exactly what I needed regarding commute times. The maintenance of the hotel was spot on with fresh towels, linen, and ground keeping. Lastly, but most importantly, the hotel staff was the epitome of customer service. It all started with the general manager, Sheila. She was kind, informative, and a good soul overall. She helped when I had a situation, and everything turned out fine. Next, Michael at the front desk was awesome. He leaped into action when my key card was not working and I needed some items. Needless to say, I will be back whenever my travels bring me back to Dallas.

We booked this last minute through Expedia.com after our flight was delayed getting in to Dallas. The booking went very easy. We arrived about 10pm on a Friday night. The first thing we saw when entering was the blatant show of an armored security guard at the desk was a bit disconcerting. It portrayed fear for the safety of the guests instead of insuring it as he was quite imposing and intruded into personal space. Otherwise, check-in was very quick and the clerk directed us to our room. Upon looking around the property seemed to be in need of some TLC, but it was not in a poor state. We were tired, so we went on to our room. The room itself was on the 4th floor, right off the elevator. It was spartan, but appeared clean. There was a seating area with a tiny kitchenette-style area and a small LCD TV. The TV ”Guide” channel also did not display any data, so we had to resort to channel surfing. The batteries in the remote were very low, so it was difficult to change channels. Upon entering the bedroom, we encountered a king-sized bed which barely fit in the space. There was only one outlet next to the bed which worked, and one of the reading lights was non-functional. We inspected the linens and found them clean and the pillows did not immediately crush. Upon looking at the window, we had a great view of the side of an event center. And the lock on the window which was supposed to keep it secure had been broken off (part of it was laying in the window sill). Moving to the bathroom, we found a nice sized bathroom with a huge Jacuzzi tub. My girlfriend set about to fill it and take a bath. It took quite a long time to do so as the water pressure was not good. Also, the temperature of the water was either ice-cold or scalding hot. There seemed no way to get it to be even a bit ”warm”. The sink was cracked, but did not seem to leak. The exhaust fan ran, but did nothing to clear steam from the room. We slept well in spite of the sirens along the streets and then went down to try the breakfast. It was very typical of this chain and included the typical cereals, powdered eggs, bacon, turkey sausage, and pre-made biscuits with canned gravy. Nothing special, but about what I would expect. Checkout was easy, as we had paid via Expedia. Some things I learned the day after, though, were a bit alarming. So, some advice to the hotel: When checking in, it would be nice for the front-desk clerk to inform the guest that they will be automatically enrolled in the IGH rewards program. It would also be nice if they informed the guest that there will be an additional charge to their credit card ”as a deposit” before the charge occurs. While this was supposed to have been reversed at checkout, it has not yet been reversed at my bank. These two things indicate poor business practices. Overall, it was about average for what I have come to expect from a Holiday Inn Express anywhere in the country. So, 3 stars.